Mesha Larsen
Sanford
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
JP Morgan Chase
Lake Mary
04.2025 - 03.2026
- Served as primary contact for escalated inquiries, resolving sensitive account issues and ensuring strict banking compliance.
- Managed 200+ high-volume credit card accounts, delivering guidance on billing cycles, interest rates, and transactions, resulting in enhanced customer satisfaction.
- Provided tailored solutions using in-depth product knowledge, leading to positive customer feedback and increased repeat business.
- Utilized advanced banking software to maintain 100% accuracy in financial record-keeping and documentation.
Collection Agent/Floorwalker
Concentrix
Lake Mary
03.2021 - 02.2025
- Managed tier 2 fraud cases for GM card transactions to protect clients and reduce losses.
- Oversaw collections for GM card accounts, achieving timely resolutions and maintaining account integrity.
- Negotiated payment plans and settlements with customers effectively.
- Conducted tier 1 fraud investigations for GM card accounts, identifying and mitigating potential risks.
- Provided floor support for GM card collections processes, improving team efficiency and customer satisfaction.
- Delivered exceptional customer service for GM card clients at Marcus by Goldman Sachs.
- Acted as an Apple Card specialist at Goldman Sachs, responding to client inquiries with accurate information.
- Employed Okta for secure user authentication and access management to protect sensitive information.
- Facilitated software support for H&R Block, helping clients resolve technical issues to enhance their experience.
Customer Service Representative
Digital Risk
Lake Mary
07.2019 - 11.2020
- Processed claims for homeowners to facilitate timely repairs to their properties.
- Assisted customers with inquiries and problem resolution through multiple communication channels.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Documented customer interactions and maintained accurate records in the CRM system.
Appointment Specialist
Sears Holding
Lake Mary
01.2017 - 11.2020
- Coordinated scheduling of 50+ customer appointments daily at Sears Holding using appointment management software.
Sales/ QA
Total Marketing Concepts, Inc.
Sanford
06.2009 - 05.2016
- Conducted political surveys and provided customer service for U.S. gas clients, improving client satisfaction by ensuring timely support.
Tech Support /Customer Service
Convergys
Lake Mary
07.2013 - 01.2014
- Troubleshot phone issues to enhance customer satisfaction.
- Addressed customer concerns regarding service plans and features.
- Reviewed plan details to facilitate necessary adjustments for services.
- AT&T Technical support
Education
GED - High school or equivalent
Orlando Tech
Orlando, FLSkills
- Fraud
- Customer service
- Managing customer accounts
- Customer support experience within finance industry
- Managing teams in a customer support role
- Lexis-Nexis
- Avaya
- Customer issue escalation
- Empathy
Timeline
Customer Service Specialist
JP Morgan Chase
04.2025 - 03.2026
Collection Agent/Floorwalker
Concentrix
03.2021 - 02.2025
Customer Service Representative
Digital Risk
07.2019 - 11.2020
Appointment Specialist
Sears Holding
01.2017 - 11.2020
Tech Support /Customer Service
Convergys
07.2013 - 01.2014
Sales/ QA
Total Marketing Concepts, Inc.
06.2009 - 05.2016
GED - High school or equivalent
Orlando Tech