LaVonta Raymon Frazier
Holly,USA
Summary
Dedicated customer service professional with 3+ years experience. Solid team player with a positive attitude and proven skills in establishing a rapport with clients. I'm committed to maintaining professional relationships with staff and clients to increase profitability and drive business results. Authorized to work in the US for any employer.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
MyStop Convenience
Clarkston, MI
10.2025 - 01.2026
- Provided exceptional customer service, assisting customers with fuel purchases and convenience store inquiries.
- Maintained cleanliness and organization of fuel pumps and convenience store areas.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Managed inventory levels, restocking shelves to ensure product availability.
Budtender
The Drip Society
Detroit, MI
08.2023 - 04.2025
- Educated customers on product selection and usage based on individual needs.
- Managed inventory and restocked shelves to ensure optimal product availability.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
Member Service Representative
Sovita Credit Union
Flint, MI
03.2023 - 08.2023
- Provide quality service to members and team members as defined by the credit union’s service standards at all times.
- Warmly acknowledge and greet members with a sincere smile upon arrival at one of our offices.
- Proactively promote credit union products and services to save members time and money.
- Comprehensive knowledge of all credit union products and services, as well as the related policies, procedures, rules and regulations.
- Accurately process member requests in person and over the phone, such as transferring/withdrawing funds; provide monetary instruments such as cashier’s checks; open/close various account types; assist with account maintenance requests on accounts, IRAs, Certificates of Deposit and other credit union products.
- Handle member challenges and complaints in a way that is consistent with the Credit Union’s service standards. Take ownership by resolving issues or connecting the member with the right team member for specific information and assistance.
Customer Lending Sales Specialist
Advance America
Waterford, MI
09.2019 - 03.2023
- Actively assist in meeting the center’s performance metrics as defined by management.
- Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels.
- Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals.
- Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.
- Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected.
- Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company’s purpose.
- Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Machine Operator
Kyklos Bearing International
Sandusky, OH
10.2006 - 06.2016
- Operated and maintained various machinery to ensure efficient production processes.
- Conducted quality inspections to guarantee adherence to industry standards.
- Monitored production output, adjusting settings for optimal performance and quality control.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Grinder
G & C Foundry
Sandusky, OH
07.2004 - 08.2006
- Removed burrs, sharp edges, rust & scale from workpieces to prevent malfunction
- Operated hand & power tools & heavy machinery safely
- Removed rough spots from work pieces with portable grinders, hand files & scrapers
Laborer
Whirlpool Corporation
Clyde, OH
07.2003 - 07.2004
- Obtained appropriate tooling & fixtures
- Inspected & tested components, assemblies & power tools
- Recognized & reported defective material & equipment to shift supervisor
Cook/Cashier/Dishwasher
Popeye's Chicken
Sandusky, OH
04.2000 - 07.2003
- Cleaned food preparation areas, cooking surfaces and utensils
- Cooked and packaged batches of food
- Maintained sanitation, health and safety standards in work area
- Prepared orders per written and/or verbal instructions
- Washed, cut and prepared food designated for cooking
Education
Associate's Degree - Information Management Specialist
ETI Technical College
Niles, OH05.2018
High School Diploma -
Sandusky Highschool
Sandusky, OH06.2000
Skills
- Data entry
- Loan origination
- Packaging
- Clean workspace maintenance
- Cold Calling
- Phone communication
- Fraud
- Leadership
- Warehouse Experience
- TILA
- Hand tools
- Customer communication
- Customer support
- Financial sales
- Refund processing
- Ethernet
- Cross-selling
- Regulatory compliance
- Regulatory compliance management
- Retail math
- 10 key typing
- Excel
- Cash handling
- Store opening procedures
- Shocks & struts
- Loan processing
- Supervising experience
- Computer operation
- Depositing cash
- Cash register
- Basic maths
- Power Tools
- Numeracy
- Greeting customers
- Loan officer experience
- Budtender
- Upselling
- Processing cash transactions
- Windows
- Technical Proficiency
- Attention to detail
- Cash handling machinery
- Merchandising
- Financial services
- Word
- Cash register operations
- Food Preparation
- Inventory management
- Retail sales transactions
- Client rapport building
- Pallet Jack
- Management
- Payment card processing
- Detecting counterfeit currency
- Filing
- Balancing cash drawers
- Customer inquiry handling
- Call center experience
- Maths
- Client interaction via phone calls
- Maintaining an organized workspace
- Manufacturing company experience
- Communication skills
- Sales negotiation
- DocuSign
- GPS
- Documentation review
- Teamwork
- Compliance with loan regulations
- POS systems
- Cooking
- Food Production
- Payment verification
- Contracts
- Customer Service
- Store closing procedures
- Merchandising display arrangement
- Customer complaint resolution
- Computer literacy
- Shift Management
Certification
- Customer Service Specialist May 2018 to Present
- Driver's License June 2023 to April 2027
Languages
English - Native
Additional Information
- Detail Oriented
- Excellent Communication Skills
- Accountable
- Flexible and Open-Minded
- Advanced Knowledge of Microsoft Word and Excel
Timeline
Cashier/Customer Service
MyStop Convenience
10.2025 - 01.2026
Budtender
The Drip Society
08.2023 - 04.2025
Member Service Representative
Sovita Credit Union
03.2023 - 08.2023
Customer Lending Sales Specialist
Advance America
09.2019 - 03.2023
Machine Operator
Kyklos Bearing International
10.2006 - 06.2016
Grinder
G & C Foundry
07.2004 - 08.2006
Laborer
Whirlpool Corporation
07.2003 - 07.2004
Cook/Cashier/Dishwasher
Popeye's Chicken
04.2000 - 07.2003
Associate's Degree - Information Management Specialist
ETI Technical College
High School Diploma -
Sandusky Highschool