Rachel Hannigan

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

As the program coordinator, I was responsible for setting up classes at night for mom and dad to attend and also classes during the day at the local high school for a program called TAPS teens as parents where we would counsel the teens at the high school who were going through an unexpected pregnancy. We also put on events for the community. We run support groups. We run a food pantry. We are a host of resources.