Macayla Alves
Nashua
Summary
Good relationship-building and time-management abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Front End Manager
Demoulas Market Basket
Nashua
03.2020 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints promptly and efficiently.
- Ensured all employees followed safety regulations while performing their duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised cashiers in handling transactions accurately and efficiently.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Grocery Stocker
Demoulas Market Basket
Nashua
03.2020 - Current
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Rotated and faced product displays for optimal visual appeal.
- Updated product labels to reflect accurate pricing.
- Replenished items to maintain stock availability.
- Monitored expiration dates on bakery products to ensure freshness and quality control measures.
- Restocked shelves throughout the day as necessary to meet customer demand.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers with locating items in the store, answered questions about products and prices.
Restaurant Busser
Shortys Mexican Restaurant
Nashua
09.2019 - 08.2020
- Supported serving staff in delivering accurate and well-presented food orders.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Expedited food to tables to assist servers during busy periods.
Education
High School Diploma -
Nashua North Highschool
Nashua, NH06-2021
Medical Coding And Billing
MedCerts
Skills
- Customer service
- Supply restocking
- Team collaboration
- Time management
- Attention to detail
- Performance feedback
- Task prioritization
Affiliations
- hanging with my cats
- baking/cooking
- enjoying nature
- coloring
References
References available upon request.
Timeline
Assistant Front End Manager
Demoulas Market Basket
03.2020 - Current
Grocery Stocker
Demoulas Market Basket
03.2020 - Current
Restaurant Busser
Shortys Mexican Restaurant
09.2019 - 08.2020
High School Diploma -
Nashua North Highschool
Medical Coding And Billing
MedCerts
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