Riley Leeman
Emporia
Summary
Dynamic professional with extensive experience at Kroger, excelling in customer service and staff training. Proven ability to enhance operational efficiency and drive sales through effective inventory management and loss prevention strategies. Recognized for fostering teamwork and delivering exceptional results in fast-paced environments. Strong problem-solving skills and cash handling expertise. I'm known for always having a positive and happy attitude
Overview
2
2
years of professional experience
Work History
Assistant Front End Manager
Kroger
10.2024 - Current
- Supported daily operations by assisting in inventory management and product placement.
- Adapted quickly to new systems, enhancing efficiency in customer service processes.
- Collaborated with team members to ensure compliance with safety and sanitation standards.
- Monitored stock levels, identifying discrepancies and implementing corrective actions.
- Facilitated training sessions for new employees on store policies and procedures.
- Assisted in scheduling staff to optimize coverage during peak hours and events.
- Resolved customer inquiries effectively, promoting a positive shopping experience through attentive service.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Baker/crew Member
Dunkin' Donuts
08.2024 - 10.2024
- Prepared and baked a variety of donuts and pastries following established recipes.
- Maintained cleanliness and organization in baking areas to ensure food safety compliance.
- Operated baking equipment, including ovens and mixers, with attention to safety protocols.
- Assisted in inventory management by monitoring ingredient levels and placing orders as needed.
- Implemented quality control measures to ensure consistency in product presentation and taste.
- Trained new staff on baking techniques and operational procedures to enhance team performance.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
Education
GED -
Home-based Learning
HomeSkills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash handling expertise
- Task delegation
- Staff supervision
- Fraud prevention
- Loss prevention strategies
- Price verification
- Promotions planning
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Hospitality services
- Cash handling
- Relationship building and management
- Training and mentoring
- Goals and performance
- Administrative skills
- Team building
- Employee motivation
- Accurate money handling
- Opening and closing procedures
- Complaint resolution
- Workflow management
- File management
- Conflict management
- Effective planning
- Performance improvement
- Display setup
- Order management
- Financial management
- Marketing
- Database management
- Systems and software expertise
- Budgeting and finance
- Refunds processing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Verbal and written communication
- Decision-making
- Problem resolution
- Professional and courteous
- Customer relations
- Self motivation
- Hiring and training
- Employee training
- Goal setting
- Professionalism
- Good judgment
- Quality control
- Documentation and reporting
Timeline
Assistant Front End Manager
Kroger
10.2024 - Current
Baker/crew Member
Dunkin' Donuts
08.2024 - 10.2024
GED -
Home-based Learning