Diannna Garcia
Dollar Tree Stores
Vacaville,California
25
years of professional experience
Experienced front-end leader with a background in customer service, cash handling, and staff training. Skilled in maintaining accurate transactions, supporting smooth store operations, and coaching teams to deliver efficient, customer-focused service.
Reliable customer service and cash office professional with 15+ years of experience in high-volume retail and financial service settings. Known for strong cash accuracy, POS proficiency, and clear communication. Proven ability to train new associates, resolve customer concerns, and keep checkout operations organized and efficient.
Adaptable and dependable professional with experience in front-end management, cashier operations, and teller services. Strong in leadership, teamwork, and loss-prevention practices, with a history of improving customer satisfaction and supporting new employee development.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.
Work History
Assistant Front End Manager
2 Years- Supported front-end operations by coordinating cashier coverage and maintaining smooth customer flow.
- Monitored register activity, handled cash procedures, and verified till accuracy during shifts.
- Resolved customer concerns promptly while reinforcing courteous service standards.
- Assisted with opening and closing tasks, including store recovery and front-end readiness.
- Trained new associates on register procedures, bagging standards, and checkout expectations.
- Checked front-end compliance with store policies, loss-prevention practices, and safety procedures.
- Replenished impulse merchandise and maintained organized checkout areas for efficiency.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Cashier/Cash Office Associate
5 Years 2 Months- Processed cash, card, and mobile payments accurately at register and self-checkout lanes
- Balanced cash drawer, resolved discrepancies, and followed store money-handling procedures
- Assisted customers with price checks, item locations, and purchase questions
- Scanned merchandise efficiently while maintaining speed and accuracy during peak traffic
- Maintained clean, organized checkout area and stocked front-end supplies
- Supported new cashiers with register procedures, bagging standards, and customer service expectations
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolved transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved efficiency, an organized checkout area for optimal workflow.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to a clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Balanced cash drawers and verified daily deposits for accurate financial reconciliation.
- Trained new employees on proper cash routines, procedures, and requirements.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
- Researched and resolved account discrepancies.
Senior Teller
7 Years 10 Months- Balanced cash drawer daily while maintaining strict adherence to security and compliance procedures.
- Processed member deposits, withdrawals, loan payments, and account transfers with accuracy.
- Resolved member inquiries regarding accounts, transactions, and service options with professionalism.
- Opened and updated membership records, ensuring accurate documentation and verification.
- Promoted credit union products and services based on member needs and eligibility.
- Trained new tellers on transaction procedures, service standards, and cash handling.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Maintained friendly and professional customer interactions.
Education
High School Diploma
No Degree - General Studies
Skills
Customer service
POS systems proficiency
Staff training
Cash handling skills
Cash register operation
Staff supervision
Analytical thinkingls
Active listening
Cash counting
Cash handling
Staff mentoring
Accuracy in cash handling
Employee motivation
Accurate money handling
Staff management
Opening procedures
Operations
Refund processing
Bilingual communication
Checkout monitoring
Positive attitude
Teamwork
Reliability
Multitasking
Active listening
Effective communication
Adaptability and flexibility
Customer relations management
Professional and courteous
Recruitment training
Professionalism
Decision-making
Timeline
Assistant Front End Manager
Dollar Tree Stores
11.2023 - 11.2025Read More
Cashier/Cash Office Associate
Walmart Neighborhood Market
06.2015 - 08.2020Read More
Senior Teller
Travis Credit Union
06.2000 - 04.2008Read More
Vanden High School
High School Diploma
Read More
Solano Community College
No Degree from General Studies
Read More