Ashlie Schmitt
Yesterday's Sandwich Shop
Weatherford,TX
Summary
Dynamic professional with a strong background in customer service and collections at Monotronics, Inc. Proven ability to negotiate payment arrangements while maintaining exceptional client relationships. Skilled in data entry and complaint handling, consistently achieving successful debt recovery and enhancing customer satisfaction through effective communication and problem-solving.
Work History
Cashier/Customer Service
- Prepared sandwiches and sides following customer orders and ingredient specifications.
- Served customers promptly, answering menu questions and confirming special requests.
- Restocked ingredients, condiments, and supplies to maintain smooth service flow.
- Maintained clean workstations, dining areas, and food-contact surfaces throughout shift.
Collections Agent
- Contacted customers to collect overdue payments and resolve account balances.
- Reviewed delinquent accounts to identify payment status and appropriate follow-up actions.
- Documented collection activity in account systems with accurate call notes and updates.
- Negotiated payment arrangements while maintaining professional customer communication.
- Researched account discrepancies to reconcile balances and correct billing issues.
- Processed payments and updated records to keep accounts current and organized.
- Escalated unresolved accounts according to collection procedures and compliance guidelines.
- Assisted customers with repayment options to support successful account resolution.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma
Skills
Customer service
Goal-oriented mindset
Client relationship building
Complaint handling
Call center experience
Data entry
Technical support
Task prioritization
Strong work ethic
Attention to detail
Listening skills
Team collaboration
Multitasking and organization
Computer skills
Sales expertise
Order fulfillment
Staff education and training
Performance goals
Clerical support
Service scheduling
Data processing
Call center operations
Telemarketing expertise
Critical thinking
Time management
Cash handling
Decision-making
Analytical thinking
Good judgment
Flexible schedule
Safety awareness
Valid Driver's license
Cleaning procedures
Payment processing
Inventory management
Sales and operations
Supply purchasing
Recordkeeping and file maintenance
Timeline
Cashier/Customer Service
Yesterday's Sandwich Shop
2019 - 2024Read More
Collections Agent
Monotronics, Inc
2000 - 2002Read More
Forney School Distric
High School Diploma
Read More