Shameria Robinson
Walmart fuel station
Apopka
1
Certification
15
years of professional experience
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Work History
Cashier/Customer Service
2 Months- Assisted customers with payments, lottery transactions, sales, and ID verification to ensure smooth service., Swept floors and wiped down surfaces to maintain cleanliness and enhance customer experience., Wiped down counter tops and disinfected registers to uphold hygiene standards and ensure customer safety., Disinfected registers to ensure customer safety and cleanliness..
- Processed fuel transactions accurately and efficiently, ensuring customer satisfaction.
- Maintained inventory levels by monitoring stock and ordering supplies as needed.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Delivery Driver
7 Months- Delivered groceries to residential and commercial areas, ensuring customer satisfaction through effective order management, including cancellations and refunds.
- Delivered groceries efficiently, ensuring timely arrival at customer locations.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
- Managed route planning using GPS technology to optimize delivery efficiency.
Telecommunications Operator
5 Months- Greeted patients, facilitating smooth check-in and check-out processes.
- Operated telecommunications systems to facilitate effective communication across behavioral health units.
- Managed incoming and outgoing calls, ensuring prompt response to client inquiries and emergency situations.
- Coordinated patient triage processes, directing individuals to appropriate mental health resources.
Claims intake associate
6 Months- Managed inbound queue for timely submission of new loss data for entry.
- Managed intake processes, ensuring timely entry of claims and documentation.
- Coordinated communication between clients and adjusters to expedite claim resolution.
- Reviewed and verified incoming information for accuracy and completeness.
CSR - Customer Service Representative
1 Year 9 Months- Handled customer service inquiries through inbound calls, ensuring timely resolution and customer satisfaction.
- Delivered exceptional customer interactions, fostering positive relationships and enhancing customer loyalty.
- Exceeding call quality metrics while also balancing customer care time and productivity metrics
- De-escalation of calls through proven soft skills
- Adhered to compliance regulations and internal procedures, contributing to operational integrity and risk management.
- Completed a contract for 1 year and 9 months.
General Warehouse Associate
1 Year 5 Months- Scanned product labels to maintain accurate inventory records
- Filled customer store orders with attention to detail and speed
- Placed items into carrying tote for organized and efficient transport
- Placing totes onto the conveyer belt
- Practicing a safe work environment
Personal Lines Customer Service Representative
1 Year- Provided product/service information and resolved customer account issues with accuracy and efficiency.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Coordinated claim processes, ensuring timely communication and adherence to company policies.
- Trained new staff on operational procedures and customer service best practices.
Head Cashier/Customer Service
4 Years 8 Months- Processed transactions, handled payments (cash, cards, coupons), and delivered customer support to ensure positive experiences. Greeted customers, scanned items, resolved complaints, and maintained organized checkout areas to enhance shopping environment.
- Supervised daily cash register operations, ensuring accurate cash handling and efficient transaction processing.
- Trained new cashiers on company policies and customer service standards to enhance team performance.
- Monitored inventory levels and coordinated stock replenishment to maintain optimal product availability.
Housekeeping
1 Year 3 Months- Performed cleaning tasks, including sweeping and dusting surfaces.: Sweeping, vacuuming, mopping, dusting, polishing, and cleaning windows and mirrors
- Executed sanitizing procedures, enhancing cleanliness and hygiene standards.: Replenishing toiletries, such as soap, hand towels, and toilet paper
- Arranged beds with fresh linens and neatly tucked blankets.: Changing linens, removing and replacing towels, and tucking in blankets and sheets
- Inspected rooms for damages and cleanliness standards.: Checking rooms for damages, deficits, and disturbances
- Resolved guest complaints with professionalism, fostering positive guest experiences.: Dealing with complaints and requests professionally and patiently
- Reported safety hazards to management for immediate attention.: Notifying management of safety hazards or issues
- Maintained equipment and tools, ensuring operational readiness and availability.: Ensuring equipment and tools are properly maintained and that supplies and inventory are stocked
- Washed dishes and kitchenware to maintain cleanliness.: Dishes, utensils, glasses, pots, and pans
Education
Electrocardiogram Technician - Health Care
High school diploma
Skills
Office experience
Customer engagement
Mobile platforms
Managing customer accounts
Time management
Computer skills
Windows
Phone etiquette
Word
Telephone skills
Interpersonal communication
Assistant manager experience
Customer retention
Typing
Financial transactions
Organizational skills
Customer interaction
Distribution center
HIPAA adherence
Negotiation
Microsoft Outlook
Transaction processing
Computer hardware
Communication skills
Delivery experience
Software troubleshooting
Problem-solving
Order fulfillment
Logistics support
Grammar proficiency
Attention to detail
Dependability
Retail merchandising
Client communication
Phone answering
Client assistance
Product knowledge
Active listening and feedback
Data input
Mobile devices
Customer data entry
Consolidator
Productivity software
Cash register operation
Maintaining patient confidentiality
Greeting customers
10 key typing
VPN
Inventory management
Microsoft Powerpoint
Driving
Customer service
Order Picker
Sales experience
Client communication
POS systems
Logistics coordination
Quality data entry
Correct lead placement
Microsoft Office
Patient support
Task prioritization
Customer service
Records management
English
Technical skills
HIPAA
Active listening
Individual consumer customer service
Desktop applications
Clear verbal communication
Word processing
Microsoft Word
Microsoft Excel
GPS
Microsoft Access
Supervising experience
System navigation
Multitasking
Cash management
Computer literacy
Databases
Empathy
Operating systems
Customer support
Work ethic and integrity
Patience and empathy
Time management
Cleaning and sanitizing
Team collaboration
Customer service
Money handling
Reliability and punctuality
Cash management
Client relations
Cashier duties
Communication skills
Order processing
Cash management
Customer service etiquette
Point of sale systems
Cash handling skills
Transaction processing
Product restocking
Issue resolution
Product expertise
Refund processing
Issue resolution
Complex Problem-solving
Inventory restocking
Cash drawer balancing
POS system operations
Payment collection
Team training
Refund processing
Customer inquiries
ID verification
Inventory management
Currency counting
Inventory control
Order packaging
Decision making aptitude
Sales expertise
Daily reports
Retail merchandising
Sales recommendations
Drawer balancing
Return handling
Point of sale operation
Order verification
Reports and documents
Records maintenance
Shrink management
Purchase assistance
Age verification
Customer loyalty management
Staff mentoring
Proficient in [software]
Payment entry
Regulatory compliance
Liquor regulations and compliance
Report preparation
Expense tracking
Liquor law compliance
Product awareness
Multitasking skills
Organizational development
Clear communication
Empathy skills
Inventory restocking
Training and onboarding
Complaint resolution
Card transactions
Basic math
Visual merchandising
Sales transactions
Promotions and discounts
Ordering and stocking
Gift card handling
Exchanges processing
Hospitality and accommodation
Checkout monitoring
Credit and cash transactions
Scanner operations
Cash register management
Receipt management
Reliability
Merchandise exchange
Order processing
Transaction management
Honest and dependable
Certification
- BLS Certification July 2026 to Present
- Electrocardiogram technician certification July 2026
- CPR Certification June 2024 to June 2026
- Florida Notary Public September 2021 to September 2025
- Driver's License
- Certified Notary Public
Languages
English - Fluent
Timeline
Cashier/Customer Service
Walmart fuel station
05.2026 - CurrentRead More
Delivery Driver
Kroger
07.2025 - 02.2026Read More
Telecommunications Operator
Vaco/ Orlando health behavioral health
10.2024 - 03.2025Read More
Claims intake associate
Sedgwick
08.2023 - 02.2024Read More
CSR - Customer Service Representative
Synchrony Financial
10.2021 - 07.2023Read More
General Warehouse Associate
Walmart
08.2019 - 01.2021Read More
Personal Lines Customer Service Representative
Nationwide Mutual Insurance Company
12.2016 - 12.2017Read More
Housekeeping
HCA Florida North Florida Hospital
01.2013 - 04.2014Read More
Head Cashier/Customer Service
Toys 'R' Us
04.2011 - 12.2015Read More
Penn foster high school
High school diploma
Read More
Florida Health Care Academy
Electrocardiogram Technician from Health Care
Read More