Amanda Severson
Waco,TX
Summary
Reliable Cashier experienced in high-volume retail environments. Delivered exceptional customer service and trained new team members, contributing to enhanced customer satisfaction and improved checkout processes. Maintained accurate transaction processing and balanced cash drawers while managing money and merchandising stock.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Cashier/Customer Service
Tommy's Conoco stores
Lorena, TX
06.2023 - 11.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments to ensure seamless checkout experiences for 100+ customers daily.
- Maintained a balanced cash drawer at all times by reconciling discrepancies promptly, achieving a 100% accuracy rate in daily cash counts.
- Provided exceptional customer service by greeting customers with a friendly demeanor and resolving inquiries, which resulted in consistently positive feedback from patrons.
- Managed high-volume checkout lanes during peak hours, maintaining accuracy and speed to minimize wait times and enhance customer satisfaction.
- Utilized upselling techniques to increase sales of promotional items, positively impacting daily revenue.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards, streamlining transactions and maximizing customer savings.
- Collaborated with store management to resolve pricing discrepancies and product returns, addressing customer issues promptly.
- Trained new cashiers on transaction procedures and customer issue resolution.
- Proposed improvements to checkout processes and customer experience based on customer and colleague feedback.
Cashier/Customer Service
Tommy's Conoco stores
Lorena, TX
06.2023 - 11.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments to ensure seamless checkout experiences for 100+ customers daily.
- Maintained a balanced cash drawer at all times by reconciling discrepancies promptly, achieving a 100% accuracy rate in daily cash counts.
- Provided exceptional customer service by greeting customers with a friendly demeanor and resolving inquiries, which resulted in consistently positive feedback from patrons.
- Managed high-volume checkout lanes during peak hours, maintaining accuracy and speed to minimize wait times and enhance customer satisfaction.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards, streamlining transactions and maximizing customer savings.
- Implemented upselling techniques for promotional items, enhancing customer engagement and boosting daily revenue.
- Collaborated with store management to resolve pricing discrepancies and product returns, ensuring prompt and accurate customer issue resolution.
- Ensured cleanliness and organization of the checkout area by bagging items properly and restocking supplies, maintaining a welcoming environment for customers.
- Suggested improvements for checkout processes based on customer and colleague feedback, supporting ongoing enhancements to customer experience.
Customer Greeter
JCPenney Salon
Waco, Tx
09.2007 - 12.2010
- Created positive first impressions for salon visitors, enhancing overall client experience
- Created positive first impressions for salon visitors and created welcoming first impressions
- Managed phone inquiries and appointment scheduling, ensuring seamless check-in for clients
Cashier/Customer Service
Ruby's #3
Education
Computer Networking (BCIS) -
WHINDHAM university
Gatesville, TXcomputer networking (Bcis- Microsoft excel WHINDHAM UNIVERSITY) -
WHINDHAM university
Gatesville, TXEnvironmental Health and Safety (OSHA) (Some college) -
Tstc Waco tx
Waco, TXEnvironmental health and safety ( OSHA) (Some college) -
Tstc Waco tx
Waco, TXBasics (High school diploma) -
Marlin High School
Marlin, TXSome College (No Degree) - Computer Networking
Windham University
WACO, TXComputer Networking -
TSTC
WACO, TXHigh school diploma or GED - Environmental health and safety (Some college)
Tabc Certified - Tabc Certificate
Texas Alcoholic And Beverage Commission
WACO, TXSkills
- Administrative experience
- Microsoft Dynamics 365
- Team management
- Customer support experience within telecommunications industry
- Product display
- Organizational skills
- Great customer service, quick, easy learning skills, fast, very observant
- Client interaction via phone calls
- Customer loyalty
- Sales strategy
- Customer relationship management
- Office experience
- Computer operation
- Customer service manager experience
- Small business owner customer support experience
- Succession planning
- Recruiting
- Math
- In-person customer service
- Customer training
- Customer service through social media
- Order processing
- Cash register
- POS operation
- SMS customer support
- Employee onboarding
- Office management
- Phone call management
- Sales - Sales experience (16-20 years)
- Assisted living
- Microsoft PowerPoint
- Retail math
- Zendesk Sell
- Providing product information
- Case management
- Customer service
- Live chat
- Email customer support
- LIHTC
- Upselling techniques
- Account management
- Food handling
- Teamwork
- Inventory control
- Executive administrative support
- Human resources
- Individual consumer customer service
- Computer skills
- Electronic payment processing
- Sanitation practices
- Personal assistant experience
- Marketing
- Grocery store
- Basic math
- CPR
- Written communication
- CRM software
- Caregiving
- Client services
- Client service
- Onboard retail sales
- Social work
- POS
- Stocking
- Order inquiry handling
- Retail sales
- Attention to detail
- Customer support experience
- Store management
- Customer support experience within non-profit industry
- Furniture sales
- Customer returns handling
- Call center agent experience
- Planograms
- Google Workspace
- Workout and medicine
- Handling customer exchanges
- Pipedrive
- Response time improvement
- Non-technical user support
- Phone customer support
- Customer support specialist experience
- Negotiation
- Promotional sales strategies
- Motivational interviewing
- Memory care
- Call center experience
- Customer communication
- Employee relations
- Door-to-door
- Customer service video conferencing
- Phone etiquette
- Communication skills
- Product demos
- Computer literacy
- Customer engagement
- Microsoft Office
- Customer support
- Group home experience
- Inventory management
Personal Information
- Availability: Willing to relocate to: Marlin, TX
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Health Insurance License, Food Handler Certification, Certified Home Health Aide, First Aid Certification, CPR Certification, Health and safety
Languages
Interpretation
Timeline
Cashier/Customer Service
Tommy's Conoco stores
06.2023 - 11.2025
Cashier/Customer Service
Tommy's Conoco stores
06.2023 - 11.2025
Customer Greeter
JCPenney Salon
09.2007 - 12.2010
Cashier/Customer Service
Ruby's #3
Computer Networking (BCIS) -
WHINDHAM university
computer networking (Bcis- Microsoft excel WHINDHAM UNIVERSITY) -
WHINDHAM university
Environmental Health and Safety (OSHA) (Some college) -
Tstc Waco tx
Environmental health and safety ( OSHA) (Some college) -
Tstc Waco tx
Basics (High school diploma) -
Marlin High School
Some College (No Degree) - Computer Networking
Windham University
Computer Networking -
TSTC
High school diploma or GED - Environmental health and safety (Some college)
Tabc Certified - Tabc Certificate
Texas Alcoholic And Beverage Commission