April Hunsaker
Tooele
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Holiday Oil Convenience Stores
Tooele
10.2025 - Current
- Customer service, running a till. Cleaning, sanitizing, making sure customers are taken care of and the store is stocked and cleaned.
- Coordinated inventory management and stock replenishment processes.
- Facilitated effective communication between management and sales associates.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Clinical Office Manager
WASATCH PEDIATRICS
Bountiful
06.2024 - 10.2025
- Manage pediatric office from front desk staff to back office staff. Keep provider schedules going and flowing. Managing vaccines. Filling in where needed. Reconciling credit cards and petty cash.
- Managed daily operations of pediatric office to ensure efficient workflow.
- Trained and supervised administrative staff on office procedures and policies.
- Collaborated with healthcare providers to streamline communication processes.
- Conducted regular staff meetings to address concerns and improve team dynamics.
- Conducted regular performance reviews with staff members to ensure optimal productivity levels were maintained.
- Managed day-to-day operations of the clinical office, including scheduling appointments, managing patient records and billing.
- Verified and administered employee timesheets to maintain accurate payroll.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Coordinated and conducted classes to teach procedures to new staff members.
Clinical Supervisor
Tanner Clinic
Farmington
12.2020 - 06.2024
- Supervision of a medical team of up to 90 employees. Ranges from Phlebotomists, CNA's, receptionists, MA's, RNs, and including 19 providers. Teaching, training, holding quarterly meetings, running reports, payroll and much more. I have one of our many satellites that I supervise. Using my skills as a CMA to fill in places that are short staffed or needing help. Drawing blood when needed and helping in other aspects. Paperwork and refilling medications.
- Supervised clinical staff to ensure adherence to best practices and protocols.
- Trained new employees on clinical procedures and compliance standards.
- Facilitated team meetings to discuss case management and operational improvements.
- Implemented training programs focused on clinical skills development and teamwork.
- Evaluated staff performance through regular assessments and feedback sessions.
- Collaborated with healthcare providers to optimize treatment plans for patients.
- Actively sought out continuing education opportunities related to clinical practice areas.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Coordinated weekly work schedules for department employees.
- Investigated complaints from clients or families concerning their care or treatment.
- Interviewed applicants and made recommendations for new hires.
- Ensured that all safety protocols were followed at all times in the facility.
- Oversaw the recruitment, hiring, and onboarding of clinical staff, ensuring a high level of competence and professionalism.
- Addressed and resolved any issues related to clinical staff performance or patient care.
Medical Assistant
TANNER CLINIC
Layton
06.2019 - 12.2020
- Rooming patients, taking vitals, answering phones, troubleshooting, problem solving, prior autos with insurance companies, giving injections and taking blood.
Crossing guard
Clearfield City
Clearfield
10.2018 - 06.2019
- Safely cross individuals during morning and afternoon times
Weekend Supervisor
Wee Care Pediatrics
Layton
01.2016 - 07.2018
- Supervise staff, problem solve, maintain structure, perform tests
Medical Assistant
IHC GROUP
05.2014 - 03.2016
- Medical Assistant
Medical Assistant
IHC GROUP
12.2008 - 08.2013
- Medical Assistant
Education
Upper secondary education - Certified medical assistant
American institute of medical dental tech
Skills
- Documentation
- Health information management
- Microsoft Office
- Phlebotomy
- Care coordination
- Communication skills
- Staff scheduling
- Payroll
- Working with people with disabilities
- State healthcare regulations
- Customer relationship building
- Receptionist
- Patient Care
- Organizational skills
- Computer skills
- Healthcare team management
- Customer Service
- Time management
- Supervising experience
- ICD-9
- ICD-10
- Data entry
- Filing
- Customer service
- Quality improvement
- Patient care
- Typing
- Medical Scheduling
- Writing skills
- HIPAA
- Teamwork
- Triage
- CPR
- Cross-functional collaboration
- Medical terminology
- Performance management
- Office management
- Care plans
- Insurance prior authorization
- Staffing management
- Mentoring
- Team motivation (leadership skill)
- Clerical experience
- Decision making
- Team development
- Experience Administering Injections
- Attention to detail
- Charting
- Vital Signs
- Achieving HIPAA compliance
- Urinalysis
- Inventory Management
- EMR Systems
- Medical Billing
- Venipuncture
- Insurance Verification
- Medical Records
- Pediatrics
- Phone etiquette
- Office experience
- Patient interaction
- CPT coding
- Computer operation
Certification
- CNA, Present, Willing to recertify
- CCMA Certification, Active
- CPR Certification, Active
- Medical Assistant, Active
- BLS Certification, Active
- AED Certification, Active
- Driver's License, 03/01/21, 04/01/29
- Certified Medical Assistant, 01/01/04, 03/01/26
- Certified Provider Credentialing Specialist, Active
- First Aid Certification, Active
- Food Handler Certification, Active
Languages
English
Personal Information
Authorized To Work: US for any employer
Timeline
Cashier/Customer Service
Holiday Oil Convenience Stores
10.2025 - Current
Clinical Office Manager
WASATCH PEDIATRICS
06.2024 - 10.2025
Clinical Supervisor
Tanner Clinic
12.2020 - 06.2024
Medical Assistant
TANNER CLINIC
06.2019 - 12.2020
Crossing guard
Clearfield City
10.2018 - 06.2019
Weekend Supervisor
Wee Care Pediatrics
01.2016 - 07.2018
Medical Assistant
IHC GROUP
05.2014 - 03.2016
Medical Assistant
IHC GROUP
12.2008 - 08.2013
Upper secondary education - Certified medical assistant
American institute of medical dental tech