Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holli Brown

Huntsville,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

Dollar General
05.2020 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Server Sundale Senior

The Lexington Center
01.2023 - 09.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperatures and quality throughout shifts.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Maintained composure and work quality while under stress.

Aide

Huntsville Health Care Center
02.2021 - 07.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained high personal grooming standards and uniform presentation.

Store Associate

Walmart
04.2018 - 06.2019
  • Safety Training
  • ADA Shooter training
  • Checked fitting room stalls and sorted merchandise to racks.
  • Cleaned and maintained fitting rooms regularly.
  • Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
  • Checked garments for damage and placed tags prior to returning items to sales floor.
  • Organized clothing and accessories that customers had returned to fitting room desk.
  • Collected discarded merchandise, sorted and returned to display racks.
  • Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
  • Led customers to right aisles and shelves to provide information on available clothing items and accessories.

Operator Associate, Fitting room Attendant

  • Customer greetings
  • Price checking and locating items organizing and zoning shelves and displays operator cardboard and plastic baler

Education

Homeschool
Bedias, TX
2016

Skills

  • Paperwork Processing
  • Account Updating
  • Complaint Resolution
  • Product Knowledge
  • Customer Relations
  • Documentation
  • Problem Resolution
  • Customer Service
  • Money Handling Abilities
  • Problem-Solving Abilities
  • Conflict Resolution
  • Critical Thinking

Certification

November 2016 to November 2018 Food Handler Certificate

Timeline

Server Sundale Senior

The Lexington Center
01.2023 - 09.2023

Aide

Huntsville Health Care Center
02.2021 - 07.2022

Cashier/Customer Service

Dollar General
05.2020 - Current

Store Associate

Walmart
04.2018 - 06.2019

Operator Associate, Fitting room Attendant

Homeschool

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Holli Brown