Natalie Quintanilla
Orlando,FL
Summary
I had started my career at 14 years old back in July of 2019 and currently still employed as I started from a cashier to now training customer service staff. I slowly started learning and progressing as I tried to move up to customer service staff.
Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Publix
Orlando, Florida
07.2019 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2022
Skills
- Merchandise Restocking
- Cash Handling
- Payment Collection
- Guest Services
- Customer Complaint Resolution
- Customer Service
- Check processing
- Positive and professional
- Telephone management
- Cash Management
- Customer Satisfaction
- Complaint resolution
- Inbound and Outbound Calling
- Information Security
- Product Knowledge
- Paperwork Processing
- Account updating
- Complaint Handling
- Active Listening
- Team Development
- High-energy attitude
- Proofreading
- Critical Thinking
- Payment Processing
- Problem-solving abilities
Timeline
Customer Service Cashier
Publix
07.2019 - Current
High School Diploma -
Freedom High School