Kiesha Boyer
Camden,NJ
Summary
Dynamic retail professional with extensive experience at Wawa, excelling in customer service and cash management. Proven ability to enhance customer satisfaction through effective issue resolution and team collaboration. Skilled in POS systems and inventory management, consistently achieving sales targets while fostering a positive shopping environment.
Overview
2027
2027
years of professional experience
Work History
Customer Service Cashier
Wawa
Pennsauken, NJ
2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Collaborated with team members to streamline checkout processes.
Assistant Store Manager
Daily Thread
Moorestown, NJ
04.2023 - 10.2025
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Managed inventory levels, utilizing point-of-sale systems to track stock accurately.
- Trained new staff on operational procedures and customer service best practices.
- Implemented visual merchandising strategies to enhance product presentation and sales appeal.
- Collaborated with management to develop promotional campaigns that increased foot traffic.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Conducted regular audits of store processes to ensure compliance with company standards.
- Supported performance evaluations, providing feedback to improve team productivity and morale.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Department Supervisor
TJ Max
Cherry Hill, NJ
10.2022 - 06.2023
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members, enhancing productivity and team cohesion.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours.
Manager
Gabes
Cherry Hill, NJ
09.2016 - 09.2019
- Oversaw daily operations, ensuring compliance with safety standards and policies.
- Managed staff schedules to optimize workforce efficiency and productivity.
- Implemented training programs that improved employee performance and service quality.
- Streamlined inventory management processes to reduce waste and enhance accuracy.
Sales Associate
Macy's
Cherry Hill, NJ
01.2016 - 03.2018
- Provided exceptional customer service by resolving issues and handling returns professionally.
- Participated in promotional events to drive sales and increase customer engagement.
- Trained new associates on store policies, procedures, and customer service techniques.
- Monitored stock levels and reported discrepancies to management for timely resolution.
Retail Sales Associate
Formen Mills
Pennsauken, NJ
09.2014 - 03.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring operational efficiency.
- Maintained visual merchandising standards to promote products effectively on sales floor.
- Collaborated with team members to meet and exceed daily sales targets consistently.
Sales Associate
Walmart
Somerdale, NJ
10.2011 - 03.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register and processed transactions efficiently for accurate sales reporting.
- Maintained organized merchandise displays to promote products effectively in-store.
- Collaborated with team members to ensure inventory accuracy and timely restocking of shelves.
Education
High School Diploma -
Pennsauken High
Pennsauken, NJ06-2008
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
- Merchandise packaging
- Point of sale operation
- Price identification
- Currency counting
- Store merchandise stocking
- Credits and refunds
- Return and exchange processing
- Drawer balancing
- Price verification
- Retail operations
- Call response and transfer
- Purchase assistance
- Upselling
- Social perception
- ID verification
- Product scanning
- Till counting
- Analytical thinking
- POS systems
- Coin and currency counting
- Policies and procedures
- Cash drawer balancing
- Work task prioritization
- Service minded
- Microsoft office
- Refunds and exchanges
- Inventory stocking
- Training and mentoring
- Customer transactions
- Employee training
- Cash register operations
- Product restocking
- Cash register systems
- Basic mathematics
- Team leadership
- Issue resolution
- Relationship building
- Order taking
- Cash handling and management
- Customer relations
- Creative thinking
- Cooperative attitude
- Active listening
- Team collaboration
- Cleaning and sanitizing
- Adaptable and flexible
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Problem-solving
- Positive and professional
- Cross-selling
- Calm demeanor
- Check processing
- Financial overage analysis
- Lot maintenance
- Telephone management
- Point-of-sale system
- Plan-o-gram implementation
- Issue escalation
- Stress management
- Cultural awareness
- Basic math
- Quality assurance
- Conflict resolution
- Phone etiquette
- Adaptability and flexibility
- Multitasking and organization
- Attention to detail
- Time management
- Drawer management
- Product merchandising
Timeline
Assistant Store Manager
Daily Thread
04.2023 - 10.2025
Department Supervisor
TJ Max
10.2022 - 06.2023
Manager
Gabes
09.2016 - 09.2019
Sales Associate
Macy's
01.2016 - 03.2018
Retail Sales Associate
Formen Mills
09.2014 - 03.2017
Sales Associate
Walmart
10.2011 - 03.2013
Customer Service Cashier
Wawa
2025 - Current
High School Diploma -
Pennsauken High