Problem-solving, analyzing, evaluating, imagining and making connection amongst many other skills
Darlene Torres
Customer Service
Inverness,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining payment processes as a Customer Service Cashier at Bealls Store. Expert in cash handling and maintaining composure under pressure, I significantly contributed to a welcoming customer environment and operational efficiency. Skilled in both customer service excellence and effective communication, I consistently exceed employer expectations.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Service Cashier
Bealls Store
02.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads
Cake Decorator
Brendas Cake School
04.2018 - 03.2019
- Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
Markdown Lead
Ross Stores
05.2015 - 07.2018
- Facilitated smooth transitions during organizational changes by maintaining up-to-date documentation in an accessible, markdown-based format.
- Assisted in the development of company-wide content strategies, ensuring seamless integration with existing markdown workflows and systems.
- Collaborated with cross-functional teams to develop effective communication strategies using the Markdown language as a foundation.
- Maximized knowledge retention among team members by producing well-structured training materials using the markdown language.
Teacher's Assistant
Central Mass Academy
08.2013 - 07.2015
- Utilized educational technology to enhance teaching effectiveness.
- Adapted teaching methods to suit different learning styles, increasing student satisfaction.
- Collaborated with teachers to implement new curriculum guidelines, resulting in more comprehensive subject coverage.
- Assisted in development of individualized education plans to meet diverse learning needs.
CNA,HHA,MA
Msg Staffing
03.2010 - 04.2015
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate of Science -
Salter College
West Boylston, MA 05.2001 -
High School Diploma -
Antonio Valero
Fajardo PR 05.2001 -
Skills
Customer Service
Software
Languages
Spanish
Full Professional
Certification
Home Health Aid (HHA)
Timeline
Customer Service Cashier
Bealls Store
02.2024 - Current
Cake Decorator
Brendas Cake School
04.2018 - 03.2019
Markdown Lead
Ross Stores
05.2015 - 07.2018
Teacher's Assistant
Central Mass Academy
08.2013 - 07.2015
CNA,HHA,MA
Msg Staffing
03.2010 - 04.2015
Associate of Science -
Salter College
05.2001 -
High School Diploma -
Antonio Valero
05.2001 -