CLAUDIA FRAZEE
Lakeland
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I've been out of the workforce due to health issues. However I'm ready for a career.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/POS Cashier
Kohls Department Store
04.2019 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Buyer
Kidtokid
09.2017 - 02.2019
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Processed orders quickly and efficiently while adhering to safety protocols.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Trained new employees on proper sorting techniques and procedures..
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
Education
Mortuary Science
Fayetteville Technical Community College
Fayetteville, NCSkills
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint resolution
- Technical Support
- Typing proficiency
- Order Processing
- Product Sales
- Customer service
- Payment processing
Timeline
Customer Service Representative/POS Cashier
Kohls Department Store
04.2019 - 07.2020
Buyer
Kidtokid
09.2017 - 02.2019
Mortuary Science
Fayetteville Technical Community College
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