Alexa Bidwell
Summary
Certified Professional Coder in training seeking a role in Medical Coding. Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier
City of Henderson Parks & Recreation
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register to record transactions accurately and efficiently.
Data Entry Clerk
Control Expert LLC
01.2021 - 11.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Optimized data backup procedures, safeguarding against data loss and facilitating easy recovery.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
Nursing Assistant
Beehive Homes
01.2016 - 03.2016
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Lifeguard
City of Henderson Parks & Recreation
05.2013 - 03.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Earned Water Safety Instructor certification and managed beachfront safety.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT02-2027
High School Diploma -
Foothill High School
Henderson, NV06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- Prioritization
- Staff training
- Technical support
- Clerical support
- Assertiveness
- Recordkeeping strengths
- Account updating
- Reading comprehension
- Proofreading
- Service standard compliance
- Information security
- Process optimization
- Fast typing speed
- File management
- Independent worker
- Filing and data archiving
- Maintains confidentiality
- Strong problem solver
- Meticulous attention to detail
- Resourceful
- Medical terminology
- Verbal and written communication
- Strong interpersonal skills
- Excellent communication skills
- Pleasant demeanor
- Software troubleshooting
- Task coordination
Certification
AAPC Certified Professional Coder (expected completion May 31, 2025)
Timeline
Customer Service Representative/Cashier
City of Henderson Parks & Recreation
04.2023 - Current
Data Entry Clerk
Control Expert LLC
01.2021 - 11.2021
Nursing Assistant
Beehive Homes
01.2016 - 03.2016
Lifeguard
City of Henderson Parks & Recreation
05.2013 - 03.2016
Bachelor of Science - Psychology
Western Governors University
High School Diploma -
Foothill High School
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