April Perea
Rio Rancho,NM
Summary
Results-driven Customer Service Representative with expertise in payment processing and relationship management at House of Chimney Cakes. Skilled in problem resolution and active listening, enhancing customer satisfaction and loyalty. Dedicated to fostering a positive service environment and improving team efficiency during peak hours.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/cashier
House of Chimney Cakes
02.2025 - Current
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained cleanliness and organization of storefront, contributing to positive ambiance for patrons.
- Collaborated with team members to streamline service delivery during peak hours, improving efficiency.
- Engaged in continuous learning about menu offerings, enabling informed recommendations to customers.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Prioritization
- Reliable
Timeline
Customer Service Representative/cashier
House of Chimney Cakes
02.2025 - Current
High School Diploma -
Rio Rancho High School