Evelyn Reyes
Coachella,CA
Summary
Dedicated customer service professional with expertise in transaction processing and technical support. Proven ability to manage customer inquiries and resolve complaints while maintaining accuracy and efficiency to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Cashier Assistant
SA Recycling
Thousand Palms, California
11.2022 - Current
- Assisted customers with inquiries regarding recycling services and procedures.
- Processed customer transactions efficiently at SA Recycling locations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of the sales floor.
- Processed transactions accurately and efficiently at checkout.
- Handled customer complaints calmly and professionally, ensuring satisfaction.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Issued receipts, refunds, credits or change due to customers.
- Swept and mopped front end during shifts to maintain professional appearance.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Answered customers' questions concerning location, price and use of merchandise.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
CV High School
Coachella, CA06-2016
Skills
- Customer relationship management
- Transaction processing
- Product ordering
- Product knowledge
- Time management
- Attention to detail
- Problem solving
- Empathy and patience
- Complaint resolution
- Technical troubleshooting
- Decision-making
- Paperwork processing
- Administrative support
- Credit card payment processing
- Credit adjustments
- Scheduling
- Microsoft Excel
- Microsoft PowerPoint
- Order processing
- Courteous demeanor
Languages
Spanish
Professional
Timeline
Customer Service Representative/Cashier Assistant
SA Recycling
11.2022 - Current
High School Diploma -
CV High School