Robin Golsby
Middlefield,OH
Summary
Sincere Special Needs Caregiver dedicated to gaining lifetime friendships with patients and completing tasks within specified timeframes. Well-versed in preparing healthy, nutritious meals and arranging and initiating age and developmentally appropriate activities. Focused on enhancing clients' lives through companionship and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Lamar 110 - Clarksville, TX
Clarksville, TX
04.2023 - Current
Hospitality Aide
Clarksville Nursing Center
Clarksville, Texas
07.2022 - 06.2023
- Nursing home nurse aide.
- Assisting residents with daily activities to improve quality of life.
- Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
- Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
Direct Support Professional
Educare Community Living
Paris , TX
07.2021 - 07.2022
- Flex coach and Agent
- Customer service agent and Team coach.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
Provider Service Representative
The Results Companies - Paris, TX
Paris, TX
01.2020 - 04.2022
- I am top agent on my team
- I go over claims from providers offices and Hospital facilities
- I help with we portal issues , also data entry for members and provider information .
Customer Service Representative
Incomm - Jacksonville, FL
Jacksonville, FL
11.2017 - 11.2019
- Customer service for prepaid cards
Private Caregiver
Greg Clark
Memphis, Texas
04.2015 - 10.2018
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Developed individualized care plans for each client based on their needs and preferences.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Assisted with physical therapy exercises designed by a physical therapist or occupational therapist.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Ambulated individuals around home, public and medical locations.
CSR - Customer Service Representative
BERNARD / comcast - Jacksonville, FL
Jacksonville, FL
07.2017 - 10.2017
- Customer serviceCustomer Service Representative/ licensed insurance agent
Customer Service Representative/ licensed insurance agent
The Results Companies - Paris, TX
Paris, TX
12.2015 - 03.2017
- Assist customers and answer any questions they may have about health insurance.
Shipping Clerk
Pilgrim's Pride - Mount Pleasant, TX
Mount Pleasant, TX
09.2013 - 07.2015
Education
Bachelor of Arts in Criminal Justice -
University of Phoenix-Online Campus
05.2024
High school or equivalent -
Dekalb High School
01.2005
Skills
- Call Center
- Customer Care
- CSR
- Customer Service
- Communication Skills
- Computer Operation
- Computer Skills
- Data Entry
- Typing
- Medical Records
- Microsoft Word
- Hospital Experience
- Insurance Verification
- ICD-10
- CPT Coding
- ICD-9
- EMR Systems
- Medical Billing
- Insurance Sales
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Windows
- Microsoft Office
- Cash register
- Sales
- HIPAA
- Databases
- Mobility Assistance
- Behavioral Management
- ADL Assistance
- HIPAA Compliance
- Care Plan Adherence
- Incident Reporting
- Meal Preparation
- Basic Housekeeping
- Compassionate client care
- Documentation
- Patient Companionship
- Chronic Disease Management
- Progress Documentation
- Housekeeping
- Medication and Appointment Reminders
- First aid and safety
- Patient Care
- Compassionate Care
- Community activities
- Care Plan Management
- Care plan assessment
- Medication Administration
- Elderly Care
- Alzheimer's Care
- Personal Hygiene Assistance
- Medical record-keeping
- Transportation Services
- Client documentation
- Direct Patient Care
- Behavior redirection
- Emotional Support
- Case Management
- Indirect Patient Care
- Daily living assistance
- Hoyer Lifting Equipment
- Dementia Care
- Patient Assessments
- Time Management
- Respectful and Compassionate
- Medical Records Management
- Disability Support
- Special Needs Care
- Compassionate communication
- Dependable and Responsible
- Supportive Companionship
- Caring Companionship
Certification
- First Aid Certification
- CPR Certification
- CNA
- Driver's License
Timeline
Cashier/Customer Service
Lamar 110 - Clarksville, TX
04.2023 - Current
Hospitality Aide
Clarksville Nursing Center
07.2022 - 06.2023
Direct Support Professional
Educare Community Living
07.2021 - 07.2022
Provider Service Representative
The Results Companies - Paris, TX
01.2020 - 04.2022
Customer Service Representative
Incomm - Jacksonville, FL
11.2017 - 11.2019
CSR - Customer Service Representative
BERNARD / comcast - Jacksonville, FL
07.2017 - 10.2017
Customer Service Representative/ licensed insurance agent
The Results Companies - Paris, TX
12.2015 - 03.2017
Private Caregiver
Greg Clark
04.2015 - 10.2018
Shipping Clerk
Pilgrim's Pride - Mount Pleasant, TX
09.2013 - 07.2015
Bachelor of Arts in Criminal Justice -
University of Phoenix-Online Campus
High school or equivalent -
Dekalb High School