Marcus Smith
Scranton,PA
Summary
Achieved a safe and healthy environment in a specialized living facility through effective maintenance practices. Enhanced knowledge of fixture upkeep and resident requirements, contributing to overall facility efficiency. Delivered consistent support in maintaining operational standards.
Achieved high levels of customer satisfaction through effective service and accurate cash handling in a fast-paced retail environment. Transitioned seamlessly into new roles that prioritize efficiency and customer interaction, showcasing adaptability and a commitment to excellence. Utilized strong multitasking and problem-solving skills to enhance operational effectiveness and support business goals.
Achieved team success through proactive problem-solving and effective communication. Contributed to positive results by embracing new challenges with enthusiasm. Advanced organizational objectives through dedicated efforts and strategic collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Dunkin donuts
Old Forge, PA
- Current
- Crew member
- Prepares food and drinks, takes orders, and provides customer service in a fast-paced environment. Crew members should be able to work well in a team, be on time, and have a positive attitude. They should also be able to count money, make change, and operate restaurant equipment.
ROC Merchandising
Roc Merchandisng
Scranton, PA
01.2026 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Direct Care Specialist
Beacon Specialized Living
Scranton, PA
05.2025 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Fostered a supportive environment for clients with diverse needs, implementing individualized care plans tailored to their requirements.
Verifier
Sam’s Club Distribution
Taylor, PA
04.2025 - 05.2025
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Ensured high-quality customer service through timely and professional handling of client inquiries.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
Picker/Packer
Arlington Industries
Taylor, PA
07.2024 - 09.2024
- Production process: Overseeing the production of goods in a factory or plant
- Quality standards: Ensuring that products are manufactured efficiently, meet quality standards, and are delivered on time
- Assembly: Assembling and packing products
- Metal work: Undertaking metal-working duties
- Organizing stock: Organizing the movement of stock
- Sorting and stacking: Sorting and stacking wood products onto carts or pallets
- Maintaining order: Maintaining a clean, orderly area, returning supplies and equipment to assigned locations
Cashier/Customer Service
Dollar Tree
Taylor, PA
05.2024 - 07.2024
- I help customers check out in-store I also am known as Retail Sales Associates, Store Clerks, or Customer Service Associates. My duties include: Processing sales: Ringing up sales, scanning items, and totaling purchases
- Handling payments: Accepting cash, credit cards, or other payment methods
- Issuing receipts: Providing receipts to every customer
- Providing change: Giving customers the correct amount of change
- Processing returns and exchanges: Handling merchandise returns and exchanges
- Bagging items: Bagging, boxing, or gift-wrapping packages
Cashier/Customer Service
DICK'S Sporting Goods
Green Ridge, PA
07.2023 - 10.2023
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems. Balances cash drawer by counting cash at beginning and end of work shift. Scan goods and collect payments.
- Ensure pricing is correct.
- Issue change, receipts, refunds, or tickets.
- Redeem stamps and coupons.
Cashier / Sales Associate
Turkey Hill Minit Market
Old Forge, PA
08.2022 - 02.2023
- Greet and assist customers with their transactions
- Rotate product and restock shelves
- General cleaning of entire store
Board Member
GDK Development, Inc./burger king
Old Forge, PA
06.2022 - 08.2022
- Arranged switches for customers
- Cleaning and wiped tables
Seasonal Associate
Macy's
Dickson City, PA
11.2021 - 12.2021
- Cashier
- Assisted customers at the fitting rooms
Education
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Johnson College of Technology
Scranton, PA05.2025
Skills
- Assisted in maintaining cleanliness of hotel rooms and common areas Supported custodial staff in executing daily cleaning tasks Contributed to guest satisfaction through attention to detail in cleaning services
- Operated efficiently within warehouse environment to ensure smooth logistics operations
- Assisted in meal preparation and cooking tasks to support kitchen operations\nCollaborated with team members to maintain cleanliness and organization in cooking areas\nSupported inventory management by tracking ingredient supplies and notifying supervisors of shortages
- Exhibited exceptional customer service skills to enhance client satisfaction
- Assisted in installation and repair of plumbing systems Supported maintenance of plumbing fixtures and appliances Collaborated with team members to troubleshoot plumbing issues
- Assisted in constructing and repairing wooden structures Supported team members in completing carpentry tasks efficiently Maintained tools and workspaces for optimal safety and productivity
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining inventory levels and product displays
- Executed cash handling procedures to ensure accurate financial transactions
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided product information Maintained cleanliness and organization of checkout area
- Assisted in maintaining cleanliness and organization of laundry facilities Supported team members in processing and folding laundry efficiently Contributed to a positive customer experience through timely service
- Leveraged extensive electrical experience to troubleshoot and resolve complex issues
- Performed routine landscape maintenance tasks, including mowing, trimming, and planting to support team objectives Assisted in maintaining equipment and tools to ensure operational efficiency Collaborated with team members to complete projects on schedule
- Executed diverse handyman services, ensuring timely and effective repairs and maintenance
- Assisted in maintaining facilities to ensure operational readiness Supported routine inspections and repairs to uphold safety standards Collaborated with team members to address maintenance requests promptly
- Executed maintenance protocols to ensure optimal functionality of equipment
- Assisted in maintaining cleanliness and organization of workspaces Supported team members in achieving a tidy environment Contributed to overall hygiene standards through regular cleaning tasks
- Assisted customers in identifying additional products to enhance their purchases Supported sales team in promoting complementary items to increase overall sales Facilitated customer engagement to encourage repeat business
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction
- Oversaw manufacturing operations to ensure efficient production processes
- Oversaw custodial operations to ensure cleanliness and safety in facilities
- Assisted in preparing various baked goods to meet customer demands Supported kitchen staff in maintaining cleanliness and organization Collaborated with team members to ensure timely delivery of products
- Assisted in creating visually appealing cake designs Supported team in preparing ingredients and tools for decoration Contributed to maintaining a clean and organized workspace
- Enhanced organizational processes to streamline workflow and improve efficiency
- Leveraged advanced computer skills to enhance operational efficiency
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Oversaw inventory management and logistics operations within warehouse environment
- Oversaw materials handling operations to ensure efficient workflow and inventory management
- Executed culinary operations, ensuring high standards of food preparation and presentation
- Assisted in maintaining cleanliness and appearance of floors Supported team in executing floor care tasks efficiently Contributed to a safe and welcoming environment through diligent floor maintenance
- Assisted customers with orders in a fast-paced environment Supported team members in maintaining cleanliness and organization Contributed to efficient service delivery during peak hours
- Assisted customers with orders and inquiries Supported team members in maintaining cleanliness and organization Contributed to a positive atmosphere for patrons
- Customer service
- Maintenance
- Cleaning
Certification
- OSHA 10
- November 2023 to Present
CUST
- Willing to relocate to: Taylor, PA - Old Forge, PA
- Authorized to work in the US for any employer
Timeline
ROC Merchandising
Roc Merchandisng
01.2026 - Current
Direct Care Specialist
Beacon Specialized Living
05.2025 - Current
Verifier
Sam’s Club Distribution
04.2025 - 05.2025
Picker/Packer
Arlington Industries
07.2024 - 09.2024
Cashier/Customer Service
Dollar Tree
05.2024 - 07.2024
Cashier/Customer Service
DICK'S Sporting Goods
07.2023 - 10.2023
Cashier / Sales Associate
Turkey Hill Minit Market
08.2022 - 02.2023
Board Member
GDK Development, Inc./burger king
06.2022 - 08.2022
Seasonal Associate
Macy's
11.2021 - 12.2021
Cashier/Customer Service
Dunkin donuts
- Current
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Johnson College of Technology