Meagan Curtis
Mabank,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The CMI Group
Dallas, US
01.2023 - 01.2025
- Customer service rep out bound collections for spectrum.
- And 2nd contract was inbound customer service for nashville electric company
Kennel Manager
Kando kennel's
Van Zandt County, US
08.2017 - 02.2022
- Taking calls and setting appointments for customers.
- Trainer, dog groomer, dog care and meal prep, cleaning and giving meds and treating animals.
Call Center Representative
Maximus Call Center
Athens, US
07.2021 - 12.2021
- P ebt program for covid assistance for health and human services
Assistant Manager
Subway texas subs
Fort Worth, Texas
02.2015 - 11.2017
- Assisted in managing daily operations and workflow of restaurant staff.
- Coordinated training sessions for new employees on company policies.
- Implemented inventory control procedures to maintain stock levels.
- Monitored food safety standards and ensured compliance with regulations.
- Oversaw scheduling and staffing to ensure adequate coverage during shifts.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Conducted regular team meetings to communicate updates and expectations.
- Supported marketing efforts by promoting new menu items to customers.
Education
High school diploma -
sherman high school
Skills
- Billing issue inquiries
- Data entry
- Food Preparation
- Personal assistant experience
- Microsoft Outlook
- Dog Handling
- Order inquiry handling
- Sales
- Microsoft Office
- Managing teams in a customer support role
- Prospecting
- Customer support
- Phone answering
- Customer support experience within finance industry
- Management
- Providing product information
- Veterinary Technician Experience
- Microsoft Excel
- Customer support experience within telecommunications industry
- Customer support experience within government industry
- Individual consumer customer service
- Live chat
- Animal Care
- Commercial Cleaning
- Meal Preparation
- Food Production
- Laundry
- ServiceNow
- Employment & labor law
- Computer skills
- Leadership
- Negotiation
- Administrative experience
- Managing customer accounts
- Cold calling
- Outside sales
- Phone etiquette
- Veterinary Assistant
- Kennel Experience
- Pet Sitting
- Microsoft Word
- Outbound calling
- Improving customer support response time
- Phone triage
- Specimen collection / processing
- Pet Grooming
- Caregiving
- Communication skills
- Accounting
- Pet Care
- Customer service
- Organizational skills
- Front desk
- Call center agent experience
- Phone customer support
- Call handling
- Problem resolution
Certification
Driver's License
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
The CMI Group
01.2023 - 01.2025
Call Center Representative
Maximus Call Center
07.2021 - 12.2021
Kennel Manager
Kando kennel's
08.2017 - 02.2022
Assistant Manager
Subway texas subs
02.2015 - 11.2017
High school diploma -
sherman high school