Tanya Breach
North Bend
Summary
Dynamic Customer Service Representative with a proven track record at TTEC, excelling in technical support and client interaction. Skilled in Zendesk and VoIP, I deliver exceptional service under pressure, ensuring customer satisfaction and loyalty. My empathetic approach and attention to detail drive successful issue resolution and enhance the overall customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC
Coos Bay
11.2019 - Current
- Provided assistance to clients
- Confirmed payments, refunds, etc.
- Operated the live chat
- Answered phone and assisted customers with technical issues with setting up hardware, questions on our software, and orders
IT System Administrator
Naturmed, Inc
Camp Verde
09.2011 - 10.2019
- Support Servers
- Support workstation
- Support Employees with computer software Issues
- Check on Backs-ups
- Install upgrades to software
- Ordered parts for printers
- Replaced toner in printers
- Maintain phone system
- Archive call recordings
- Setup users with password, and user profiles in software
Customer Service Care Representative
Nutri-Health
Cottonwood
09.2007 - 06.2011
- Answered phones
- Answered Customer questions
- Took orders for Supplements
- Up Sold Our Product
- Entered check orders
- Removed People From Mailing List
Education
General Studies - High school diploma
Mingus Union High School
Cottonwood, AZ05.2000
Skills
- VoIP
- Phone customer support
- Active listening
- Zendesk
- Photo editing
- Customer inquiry handling
- IT
- Computer hardware
- Help Desk
- Artistic Design
- Attention to detail
- Customer service under pressure
- Customer support experience within retail industry
- Email customer support
- Organized
- Adobe Photoshop
- System Administration
- Operating Systems
- Computer skills
- Customer service
- Mac OS
- Computer networking
- Photography
- Client interaction via phone calls
- Web Design
- Customer follow-ups
- Live Chat
- Technical user customer support
- Zoho Desk
- Empathy
- Customer support experience within healthcare industry
- Customer support experience within technology industry
- Communication skills
- Handing Money
- Excellent Communication Skills
- Hardworking
- Technical support
- Client email correspondence
- Face-to-face client meetings
- Order inquiry handling
- Friendly
- Billing issue inquiries
- Active Directory
- Phone etiquette
- In-person customer service
- Teamwork
- Software troubleshooting
- Customer returns handling
- Commercial Design
- Friendly demeanor
- Providing product information
- Microsoft Windows Server
- Microsoft Office
- Order Entry
- Data entry
- Payment processing
- Client assistance
- Issue resolution
- Conflict resolution
- Detail orientation
- Microsoft outlook
- Follow-up skills
- Empathy and patience
- Research
- Microsoft Excel
- POS systems expert
- Calm demeanor
- Money handling
Certification
Driver's License
Timeline
Customer Service Representative
TTEC
11.2019 - Current
IT System Administrator
Naturmed, Inc
09.2011 - 10.2019
Customer Service Care Representative
Nutri-Health
09.2007 - 06.2011
General Studies - High school diploma
Mingus Union High School