Jonathan Keith
Martinez,GA
Summary
Customer Service Representative with 16 years of experience Demonstrated the ability to complete tasks accurately in a work-at-home environment. Answered calls to help customers get their issues resolved in a timely and professional manner. Specialized in using dual monitors while navigating several company applications at once.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
ProNexis
2022.04 - Current
- I handle inbound and outbound calls with customers scheduling their home improvement projects for their bathroom remodeling
- I gather information to make sure it's the right customer, schedule the customer on our nationwide calendar, and send appointment confirmation emails, to the company and customer.
Customer Service Representative
The Hertz Corporation
2021.07 - 2022.01
- Hertz Emergency Road Side, I help renters with car issues dispatching, AAA to their location from tire changes to getting car towed back to the nearest airport
- While working with Hertz ERS, I was the first to get promoted to an SME, and I was able to help new agents with training while in nesting and also while helping with questions in production.
Home Agent
Matrix Medical Network
2020.08 - 2021.06
- Show the ability to work with members of the Medical Network Team
- I help the company grow by changing lives by getting members of the insurance companies to get involved with home health visits and home video visits.
Agent Advisor
Teleperformance apple
2019.06 - 2020.08
- I worked from home as I answered calls to support apple customers with troubleshooting mac computers, and Microsoft software
- I was a Mac +Agent
- Demonstrate the willingness to help, and support the customers in any way possible
- Also was a mentor to go into training classes to help mentor newcomers with questions and other problems that they might accrue with Teleperformance
- Specialized in the intake department to file new claims including auto and general liability, worker's compensation, property damage, job accommodations, and several leave of absence and disability
- Specialized in using dual monitors while navigating several company applications at once.
Lead Technician
A3 Communications
2007.11 - 2018.10
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows
- Made sure that the infrastructure of cables is neat and to the cabling standers
- Traveled to different locations to meet company needs
- Installed cate 5e, 6, and fiber in schools, hospitals, commercial buildings, and government buildings
- Termination of the cables and bringing cables online with servers
- Installed cameras for clients
- Also, program cameras to correct IP addresses to bring them up on the network
- Operated the Fluke 5000 cable analyzer, for both cate 5e, 6, and fiber
- Maintained Company vehicle
- Operated the TDR fiber tester
- Operated the Fusion splicer
- Design as-builts for customers and company needs.
Customer Service Associate
Sedgwick
2017.01 - 2018.08
- Specialized in the intake department to file new claims including auto and general liability, workers compensation, property damage, job accommodations and several leave of absences and disability
- Specialized in using dual monitors while navigating several company applications at once.
Home Agent
Working Solutions
2016.05 - 2017.12
- Working Solutions- Contracted to work with the client StubHub
- I assisted buyers and sellers with accounts, sales and purchases
- Sufficiently navigated through multiple applications while providing accurate customer service.,
Education
High school diploma -
Crestwood High School
Sumter, SC06.2003
Skills
- Cabling
- WAN
- Active Directory
- Telecommunication
- LAN
- VoIP
- VPN
- DNS
- Microsoft Windows Server
- Linux
- DHCP
- Microsoft Exchange
- TCP/IP
- Ethernet
- ServiceNow
- IT support
- Operating systems
- Firewall
- Network support
- Server management
- Network infrastructure
- Customer service
- System administration
- Computer operation
- TCP
- Customer support
- Help desk
- Windows
- Computer networking
- Remote access software
- Dispatching
- Software troubleshooting
- Serving
- Sales
- Mentoring
- Workers' compensation
- Technical support
- Cisco routers
- Telephony
- Mac OS
- Desktop support
- Network Engineering
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
ProNexis
2022.04 - Current
Customer Service Representative
The Hertz Corporation
2021.07 - 2022.01
Home Agent
Matrix Medical Network
2020.08 - 2021.06
Agent Advisor
Teleperformance apple
2019.06 - 2020.08
Customer Service Associate
Sedgwick
2017.01 - 2018.08
Home Agent
Working Solutions
2016.05 - 2017.12
Lead Technician
A3 Communications
2007.11 - 2018.10
High school diploma -
Crestwood High School
Similar Profiles
Michael LaucellaMichael Laucella
Customer Service Representative at PronexisCustomer Service Representative at Pronexis
Jaymie Rick CamaongayJaymie Rick Camaongay
Sales Associate at PronexisSales Associate at Pronexis
Mia MolinaMia Molina
Call Center Representative at HorsePower Brands/ProNexisCall Center Representative at HorsePower Brands/ProNexis