Summary
Overview
Work History
Education
Skills
Groups
Personal Information
Timeline
Generic

Jason Eddy

Barnesville

Summary

Dynamic Customer Service Technician with a proven track record at Windstream Communications, excelling in fiber splicing and network troubleshooting. Adept at building rapport and delivering exceptional service quality, I consistently meet and exceed team objectives through effective communication and problem-solving skills. Committed to enhancing customer satisfaction and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Customer Service Technician

Windstream Communications
Fairview
03.2018 - Current
  • Meeting workload expectations by installing and servicing customer's phone and dsl services. Including but not limited to repairing cable, hanging drop from terminal pole to house, inside wiring, and network wiring in central offices

Technologist

Wheeling Hospital
Wheeling
03.2012 - 02.2018
  • Collaborated effectively with team members and management to drive achievement of team objectives.
  • Worked closely with colleagues and supervisor to successfully meet team goals.
  • Partnered with peers and manager to accomplish shared team targets.

Satellite Technician

Skylink
07.2010 - 10.2011
  • Installed and maintained satellite systems, ensuring optimal performance and reliability.

Customer Service Representative

Teletech
08.2009 - 12.2009
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Driver/Inventory Specialist

WIS International
01.2009 - 08.2009

Satellite Technician

Digital Dish
Millersburg
09.2005 - 12.2008

Assistant Manager

Velocity
Saint Clairsville
09.2003 - 05.2005

Shift manager / Delivery Driver

Domino's Pizza
Byesville
04.2002 - 08.2003

Recoiler

Monogram Metals
Byesville
02.2002 - 04.2002

Shift Manager / Delivery Driver

Domino's Pizza
Barnesville
04.1997 - 01.2002

Welder

Honda of America
East Liberty
05.2000 - 08.2000

Education

High School Diploma - College Prep

Barnesville High School
Barnesville, OH
05-1996

Some College (No Degree) - Cyber Security

Belmont College
Saint Clairsville, OH

Skills

  • Fiber splicing
  • Voice and data cable termination
  • Cabling
  • LAN
  • VPN
  • Network Support
  • VoIP
  • Troubleshooting
  • Help Desk
  • Microsoft Windows
  • Operating Systems
  • Network troubleshooting
  • Quality assurance
  • Problem solving
  • Effective communication
  • Time management
  • Adaptive learning
  • Technical documentation
  • Inventory management
  • Service quality standards
  • Professional demeanor
  • Information gathering
  • Rapport building

Groups

Ethics Committee at Wheeling Hospital, 10/01/14, Present

Personal Information

  • Total Experience: Over 31 years of experience in the work force

Timeline

Customer Service Technician

Windstream Communications
03.2018 - Current

Technologist

Wheeling Hospital
03.2012 - 02.2018

Satellite Technician

Skylink
07.2010 - 10.2011

Customer Service Representative

Teletech
08.2009 - 12.2009

Driver/Inventory Specialist

WIS International
01.2009 - 08.2009

Satellite Technician

Digital Dish
09.2005 - 12.2008

Assistant Manager

Velocity
09.2003 - 05.2005

Shift manager / Delivery Driver

Domino's Pizza
04.2002 - 08.2003

Recoiler

Monogram Metals
02.2002 - 04.2002

Welder

Honda of America
05.2000 - 08.2000

Shift Manager / Delivery Driver

Domino's Pizza
04.1997 - 01.2002

High School Diploma - College Prep

Barnesville High School

Some College (No Degree) - Cyber Security

Belmont College

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