James Young
Derby
Summary
Dedicated Customer Service Technician skilled in problem-solving, communication, and maintaining service quality. Proven track record in improving customer satisfaction and retention through effective technical support.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Technician
AT&T
Salina, KS
04.2024 - Current
- Resolved customer inquiries and technical issues through effective troubleshooting methods.
- Assisted in the training of new services, ensuring seamless installation for Prem Techs installing VAB ( APA )
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with customers.
- Served as a member of the safety committee for close to one and a half years now.
Assistant Customer Service Technician
AT&T
Wichita, KS
11.2020 - 04.2024
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by pre hanging drop wires and/or inside wiring before due date to ensure smooth installs for GPON service and other services offered to a variety of business customers
- Maintained up-to-date knowledge of product and service changes.
Service Technician,
BellSouth Telecommunications
06.2005 - 11.2020
Service Technician
BellSouth Telecommunications
Shreveport, LA
06.2005 - 11.2020
- Diagnosed and repaired telecommunications, and internet to ensure service reliability.
- Provided training and mentorship to junior technicians on best practices and safety protocols.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained accurate records of service calls for accountability purposes.
Driver
Ellis Pottery
Bossier City, LA
01.2003 - 06.2005
- Operated delivery vehicles to ensure timely and safe transport of pottery, home decor products, and house plants
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Planned efficient routes to optimize delivery schedules and reduce fuel costs.
- Loaded and unloaded pottery with care to prevent damage during transit.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Tester, Forklift Delivery
Dependable Pressure Testers
Carthage, TX
11.2000 - 01.2003
- Conducted pressure tests on various pipelines, BOP stacks, and production lines to ensure system integrity and compliance with safety standards.
- Documented test results and findings, maintaining accurate records for quality assurance purposes.
- Reviewed equipment functionality prior to testing, ensuring all tools met operational specifications and safety guidelines.
Education
High School Diploma -
Ringgold High School
Ringgold, LA05-1993
Skills
- Installations and repairs
- Service quality standards
- Customer service
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Professionalism
- Record keeping
- Customer retention
- Copper Repair
- Fiber Splicing
Certification
- Received the Service Excellence Award in 2008
Timeline
Customer Service Technician
AT&T
04.2024 - Current
Assistant Customer Service Technician
AT&T
11.2020 - 04.2024
Service Technician,
BellSouth Telecommunications
06.2005 - 11.2020
Service Technician
BellSouth Telecommunications
06.2005 - 11.2020
Driver
Ellis Pottery
01.2003 - 06.2005
Tester, Forklift Delivery
Dependable Pressure Testers
11.2000 - 01.2003
High School Diploma -
Ringgold High School