Summary
Overview
Work History
Education
Skills
References
Timeline
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Tanya Wetzel

Bogata

Summary

Dynamic Customer Service Technician with a proven track record at Windstream, excelling in network troubleshooting and customer support. Achieved a 99% mission continuity rate in the Navy while mentoring analysts. Skilled in installations and repairs, I thrive on enhancing customer satisfaction through effective problem-solving and technical expertise.

Overview

18
18
years of professional experience

Work History

Customer Service Technician

Windstream
Clarksville
08.2021 - Current
  • Configures and installs routers, modems, ONTs, and other networking equipment for customers.
  • Troubleshoots, diagnoses, and resolves cable, DSL, and fiber issues effectively for customers.
  • Utilizes test equipment and hand tools to maintain quality service during installations.
  • Maintained detailed records of installations, repairs, and maintenance activities.
  • Reviews work orders pre-completion to ensure service accuracy.
  • Operated company vehicle with an exemplary safe driving record.
  • Performs aerial work using ladders to troubleshoot and install customer service connections.

Manager

Oxi Fresh Carpet Cleaning
Sherman
03.2020 - 08.2021
  • Entered payroll into Microsoft Excel accurately and promptly to ensure timely employee compensation.
  • Calculated pay by applying upsells, reimbursements, and company deductions.
  • Compiled and analyzed data to identify strategies for enhancing sales and performance.
  • Increased productivity and customer satisfaction while driving revenue growth.
  • Maintained 5.0 Google rating with over 50 five-star reviews from clients in nine months.
  • Effectively multitasked to complete jobs efficiently while prioritizing customer satisfaction.
  • Applied expertise in carpet treatments and solutions to meet client needs.
  • Managed inventory, drove sales, and fostered customer relations as self-directed Carpet Cleaner in Oxi Fresh District of Sherman/Denison.

Cryptologic Technician (Collection)

United States Navy
10.2007 - 06.2013
  • Operated cryptographic equipment to code and decode messages for armed forces and law enforcement agencies.
  • Utilized teletype and teleprinter equipment to transmit critical communications.
  • Authored over 1,330 time-sensitive reports, customizing 35 for senior military officials.
  • Trained and managed 32 analysts, achieving full qualifications and 30% increase in mission manning.
  • Developed a comprehensive working aid for 40 analysts, enhancing reporting accuracy.
  • Maintained detailed spreadsheets in Microsoft Excel to organize monthly reporting statistics.
  • Resolved over 21,000 system errors, achieving 99% mission continuity in support of tactical operations.
  • Mentored 15 employees, fostering a more productive workplace environment.

Education

Meter, Pole climbing, and Ladder safety -

Windstream Communications Training Center
Sugar Land, TX
01.2021

Signal/Geospatial Intelligence -

Navy Center of Information Dominance
FL, USA
01.2008

GED -

01.2007

Skills

  • Network troubleshooting
  • Customer service and support
  • Technical documentation
  • Inventory management
  • Telecommunications systems
  • Process optimization
  • Professional demeanor
  • Customer education and training
  • Vehicle operation
  • Installations and repairs
  • Service calls and support
  • Software troubleshooting
  • Height safety operations
  • Problem solving

References

References available upon request.

Timeline

Customer Service Technician

Windstream
08.2021 - Current

Manager

Oxi Fresh Carpet Cleaning
03.2020 - 08.2021

Cryptologic Technician (Collection)

United States Navy
10.2007 - 06.2013

Meter, Pole climbing, and Ladder safety -

Windstream Communications Training Center

Signal/Geospatial Intelligence -

Navy Center of Information Dominance

GED -

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Tanya Wetzel