Sean Usery
Festus,MO
Summary
Results-driven Network Technician specializing in diagnosing chronic circuit impairments. Conducts targeted assessments and troubleshooting to enhance performance and restore service. Leverages expertise in SONET and DACS transport systems, with hands-on experience in fiber backbone and local loops within telecommunications networks.
Overview
29
29
years of professional experience
Work History
Customer Service Technician
AT&T
Perryville, MO
03.2000 - 03.2026
- Provided technical support to customers for wireless and internet services.
- Diagnosed and resolved service issues through troubleshooting techniques.
- Assisted customers with resolving technical issues for products and services, enhancing user experience.
- Educated customers on product features and service plans effectively.
- Diagnosed system errors and network problems using remote access tools.
- Repaired various copper cable facilities to ensure reliable communication services.
- Install and maintenance of all voice and data circuits including T1 and broadband internet
- Provided tailored troubleshooting to resolve problems and restore service levels promptly.
- Coordinated with engineering teams to resolve complex technical issues, ensuring timely solutions.
- Responded to customer inquiries via telephone, email and online chat services.
- Documented customer interactions in the ticketing system accurately.
- Maintained hardware inventory accessibility to fulfill common requests for service.
Lead Technician
MCI Telecommunications
Chesterfield, Missouri
01.1997 - 03.2000
- Lead technician in chronics department
- Managed trouble reports, troubleshooting issues with network connectivity and performance
- Private-line point-to-point voice and data circuits including T3, T1, ds0, and multi-point
- Experience with echo cancellation on the T3 level
- Frame Relay monitoring and troubleshooting
- Use of DACS digital cross connect system including provisioning timing, framing, and error correction
- Utilized MUX and channel banks for efficient data transmission.
- Experienced with customer CPE, including CSU/DSU
- Provided training and mentorship to new technicians
- Assisted junior technicians in resolving complex technical problems.
- Managed multiple projects simultaneously while meeting deadlines.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
Data Circuits Provisioning And Maintenance - Data Services Technician Training
Worldcom Technical Training School
03.1997 - 06.1997
Crystal City High School
Crystal City, MOSkills
- Network troubleshooting
- Technical support
- Circuit installation and maintenance
- Able to support multiple transport systems including SONET and DACS
- Strong understanding of electrical transport technologies including T3, T1, and DS0
- Able to read and interpret CLR and complex network schematics including multi-point and frame relay
- Experience with Echo Cancelers for voice service (T3 Echo Cancellation)
- Extensive knowledge of timing, framing, and error correction
Timeline
Customer Service Technician
AT&T
03.2000 - 03.2026
Data Circuits Provisioning And Maintenance - Data Services Technician Training
Worldcom Technical Training School
03.1997 - 06.1997
Lead Technician
MCI Telecommunications
01.1997 - 03.2000
Crystal City High School