Gary Snowden

• Provided technical support for customers troubleshooting service issues.
• Assisted customers with internet and telephone set-up, operating instructions and billing inquiries.
• Coordinated service installations and repairs with field technicians effectively.
• Educated customers on new products and services available through AT&T.
• Diagnosed and resolved network connectivity problems for residential and business clients.

• Extensive copper and fiber splicing.

Including fusion and mechanical splicing

of single and ribbon fibers.

• Operated sonar equipment to detect and identify underwater objects.
• Conducted maintenance on sonar systems to ensure operational readiness.
• Analyzed sonar data to support navigation and mission planning.
• Trained junior technicians on sonar operating procedures and best practices.
• Participated in drills to simulate real-world sonar operations and scenarios.
• Transferred from active duty to reserves in 1991.
• Deployed for 3 one year tours during Iraq war as gun boat patrol leader in charge of port security protecting large naval assets.
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