Jacob Rackley
Summary
Equipped with knowledge and expertise as an internet technician that consists of executing the installation and repair of copper and fiber outside plant facilities. Self-motivated, adept at working effectively unsupervised and quickly mastering new skills. Diverse background in management, customer relations, and military experience.
Overview
11
11
years of professional experience
Work History
Customer Service Technician
Brightspeed
Killeen, TX
11.2022 - Current
- Efficiently handled installation and maintenance of fiber-optic and copper networks from central office to customer premises.
- Earned recognition as the premier technician in the area for consistently achieving superior production rates while minimizing job repeats.
- Developed strategies to reduce operational costs while ensuring quality service delivery.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and placed supply orders.
Fiber Splicer
Turner's Splicing, LLC
Killeen, TX
10.2022 - 11.2022
- Executed precise splicing of fiber optic cables.
- Prepped cable.
- Knowledge of the telecommunication color code.
- Constructed various types of enclosures and control panels.
- Maintained tools and vehicles.
- Performed troubleshooting and repair of fiber optic networks including OTDR testing.
Petroleum Laboratory Specialist
US Army
Fort Hood, TX
10.2020 - 10.2022
- Documented test results, compiled data and reported on findings to aide in achieving fuel purity for helicopters and land vehicles.
- Documented experiment findings in technical lab reports and data graphs.
- Trained new personnel on proper usage and maintenance of laboratory equipment.
- Conducted sampling programs to analyze quality standards of raw materials, chemical intermediates and products.
- Conducted tests and experiments using various techniques, including chromatography.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Deputy General Manager
Regal Entertainment Group
Killeen, TX
07.2017 - 10.2020
- Successfully managed the activities of 50 team members in multiple locations.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Analyzed performance data and identified opportunities for improvements.
- Interviewed, hired and trained entry level employees.
- Addressed negative customer feedback immediately, and resolved customer questions, issues and complaints.
- Upheld policies, procedures and brand standards in all aspects of operations.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
Assistant Manager
Cinemark
Harker Heights, TX
05.2013 - 05.2017
- Transitioned to a management role within 6 months of joining the company.
- Effectively supervised and led a diverse team of 30 members across multiple locations.
- Interviewed, hired and trained entry level employees.
- Addressed negative customer feedback immediately, and resolved customer questions, issues and complaints.
- Implemented enhancements to achieve higher levels of accuracy, efficiency, and responsiveness across multiple areas of the theater.
Education
High school diploma -
Harker Heights High School
Skills
- Proficient in LBView Maps
- Microsoft Office
- Troubleshooting
- Infrastructure planning and design
- Network configuration
- Fiber Splicing
- OSHA 10 Certified
- Reporting and Documentation
- Team Management
- Customer Service
- Teamwork and Collaboration
- Inventory and Data Analysis
Timeline
Customer Service Technician
Brightspeed
11.2022 - Current
Fiber Splicer
Turner's Splicing, LLC
10.2022 - 11.2022
Petroleum Laboratory Specialist
US Army
10.2020 - 10.2022
Deputy General Manager
Regal Entertainment Group
07.2017 - 10.2020
Assistant Manager
Cinemark
05.2013 - 05.2017
High school diploma -
Harker Heights High School