April Franklin

• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints efficiently and professionally, ensuring satisfaction.
• Maintained detailed records of customer interactions and transactions for follow-up.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.

Assisted customers with submitting jewelry claims

• Tech support. Helping customers troubleshoot Customer Journeies, campaigns.
• Assisted customers with inquiries using live chat support tools.
• Resolved customer issues promptly through effective communication and problem-solving.
• Managed multiple chats simultaneously while maintaining high service standards.
• Documented customer interactions for quality assurance and training purposes.
• Collaborated with team members to improve service quality and efficiency.

• CSR, billing and soft sales
• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints efficiently and professionally, ensuring satisfaction.
• Maintained detailed records of customer interactions and transactions for follow-up.
• Collaborated with team members to improve service processes and enhance customer experience.