Zamyria Combo
Greensboro,NC
Summary
Shift supervisor with three years in food service, focused on customer engagement and team management. Manages high-volume transactions and resolves customer concerns to improve satisfaction metrics. Holds food safety certifications to support consistent quality standards. Shift supervisor with three years in food service, excelling in customer engagement and team management. Demonstrated success in managing high-volume transactions and resolving customer concerns, contributing to enhanced satisfaction. Holds certifications in food safety, committed to maintaining quality service.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Guest Service Representative
Hyatt Place Future Talent
Greensboro, NC
07.2026 - Current
- Welcome guests upon arrival.
- Assist with guest check-in and check-out.
- Support account reconciliation tasks.
- Support guest arrivals with professional greetings.
- Handle check-in and check-out processes for guests.
- Assist with account reconciliation at Hyatt Place.
- Positive guest arrivals supported through professional greetings.
- Smooth guest stays maintained through check-in and check-out processing.
- Accurate account reconciliation completed for Hyatt Place.
Shift Supervisor
Wendy's
McLeansville, NC
10.2025 - 06.2026
- Managed high-volume checkout lanes during peak hours, delivering accurate and fast service under pressure
- Processed customer transactions accurately and efficiently, ensuring seamless payment experiences
- Maintained balanced cash drawer, promptly reconciling discrepancies to uphold financial integrity
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Cashier
Emerald pointe
Greensboro, NC
06.2023 - 09.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Greeted customers warmly and addressed inquiries or concerns to enhance overall shopping experience
- Maintained organized and clean checkout area, ensuring efficient bagging of items and timely restocking of supplies
- Resolved customer complaints promptly, fostering positive interactions and contributing to customer satisfaction
Education
General Studies (High School Education) -
Ben L Smith High School
Greensboro, NC06-2025
Skills
- Sales management in retail
- Customer support and relations
- Team performance management
- Client rapport development
- Food handling procedures compliance
- Cash transaction processing expertise
- Communication skills for customer service
- Organizational skills for inventory management
- Delegation in team environments
- Attention to detail
- General management
- Food safety
- In-person customer service
- Mobile devices
- Delivery driver experience
- Operating kitchen equipment
- Office phone management
- Floor cleaning
- Marketing
- Baking
- Store closing procedures
- Grilling
- Industrial equipment
- Cross-contamination prevention
- Maintenance
- Sales
- Kitchen knives
- Computer literacy
- Recipe adherence
- Computer skills
- Kitchen experience
- Retail sales
- Food Service
- Moving
- Cash register
- Package delivery
- Food industry
- Cash handling
- Team management
- Stocking
- Phone etiquette
- Customer communication
- Teamwork
- Knife skills
- Employee relationship building
- Driving
- Machine operation safety procedures
- Dishwashing
- Guest services
- Team motivation (leadership skill)
- Delegation
- Customer interaction during outreach
- Hospitality
- Quick service & fast food restaurant
- Navigation systems
- Typing
- Communication skills
- Automobile transportation
- Technical sales experience
- Residential cleaning
- Customer engagement
- English
- Adhering to traffic regulations
- Clean workspace maintenance
- Writing skills
- Food production
- Cooking
- Event customer service
- Ladder use
- Food preparation
- Processing cash transactions
- POS
- Venue beverage service
- Managing retail teams
- Sanitation procedures
- Serving
- Store opening procedures
- Cleaning cooking equipment
- Email customer support
- Organizational skills
- Customer service
- Time management
- Computer operation
- Cleaning
- Food handling
- Outdoor work
- Conveyor dishwashers
- Shift management
- Maintaining an organized workspace
- Van delivery (delivery method)
- Making change
- Courier driving
- Heavy lifting
- Math
- Vehicle codes
- Phone communication
- Confidential information handling
- Team leadership
- Safe work practices
- Performance management
- Basic math
- Cross-selling
- Direct client contact
- Guest relations
- Managing teams in a customer support role
- Email support
- Financial integrity
- Sales support
- Inventory management
- Customer relationship management
- Upselling techniques
- Customer transaction processing
- Point-of-sale operation
- Guest check-in
- Account reconciliation
- Effective communication
- Team collaboration
- Problem solving
- Operational management
- Staff training
- Customer transactions
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Greensboro, NC
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, ServSafe, Food Handler Certification
Timeline
Guest Service Representative
Hyatt Place Future Talent
07.2026 - Current
Shift Supervisor
Wendy's
10.2025 - 06.2026
Cashier
Emerald pointe
06.2023 - 09.2025
General Studies (High School Education) -
Ben L Smith High School