Melissa Vickers
Dublin,OH
Summary
Accomplished Guest Service Representative with a strong track record in enhancing guest experiences through effective problem-solving and efficient transaction management. Expertise in conflict resolution and teamwork drives high satisfaction levels and supports seamless front desk operations, aligning with organizational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Guest Service Representative
Homewood Suites by Hilton
Dublin, OH
12.2021 - Current
- Checked guests in and out efficiently, ensuring a smooth and welcoming experience.
- Provided excellent customer service by promptly addressing guest needs with confidence and kindness.
- Resolved guest concerns promptly to maintain high satisfaction levels.
- Collaborated with team members to ensure seamless front desk operations.
- Balanced daily revenue and expense transactions accurately using OnQ and Kipsu messaging systems.
- Closed business day and opened new day in the computer system, ensuring accuracy and attention to detail.
- Sorted and organized laundry items and breakfast details to support efficient hotel operations.
Event Specialist
Crossmark
Dublin, OH
07.2020 - 12.2021
- Prepared and served product samples to Sam's Club members, enhancing customer experience and promoting featured sales items.
- Engaged with customers to address inquiries and stimulate product purchases, contributing to overall sales performance.
- Communicated product benefits clearly to support sales goals and increase customer understanding.
- Maintained a clean and organized demonstration area.
Sales Associate
BELK
Branson, MO
07.2018 - 12.2018
- Delivered customer service while accurately processing credit card and cash transactions.
- Processed returns and exchanges efficiently.
- Maintained tidy fitting rooms and promptly returned merchandise to sales floor to enhance shopping experience. Returned merchandise to sales floor.
- Assisted with cleaning and organization to support efficient store operations.
Ticket Agent
WESTGATE RESORTS
Branson, MO
03.2017 - 08.2017
- Provided exceptional customer service and fostered positive relationships with guests to ensure their satisfaction.
- Identified and implemented strategies to enhance customer experience based on feedback and observations.
- Took accountability for actions and outcomes to ensure guest satisfaction.
- Collaborated with owners and guests to create personalized vacation itineraries that enhanced their overall experience.
Front Desk Manager
CASCADE INN
Branson, MO
04.2016 - 11.2016
- Checked guests in and out, creating welcoming experiences that fostered lasting impressions.
- Resolved guest issues and made timely decisions to enhance service quality and satisfaction.
- Cultivated positive relationships with guests and team members, promoting a collaborative and respectful atmosphere.
- Conducted audit shift monthly to ensure accurate financial reporting. one weekend per month to support hotel operations.
- Performed light maintenance and security surveillance of pool and hot tub.
Education
Some College - Social Work
SOUTHEAST MISSOURI STATE UNIVERSITY
Cape Girardeau, MO05-2006
Associate - Computer Operator
METRO BUSINESS COLLEGE
Cape Girardeau, MO08-1998
Skills
- Problem-solving
- Research
- Phone etiquette
- Upselling
- Presentation skills
- Computer operation
- Adobe Acrobat
- Databases
- Writing skills
- Call Center (1 year)
- Guest services
- Front desk
- Clear language communication
- English
- Property management
- Inside sales
- Passion for helping
- Multi-line phone systems
- Active listening
- Productivity software
- Data collection
- Property maintenance
- Front Desk (8 years)
- Office Experience (10 years)
- Microsoft Powerpoint
- Project management
- Computer literacy
- Behavioral health
- Administrative experience
- Cash Handling (10 years)
- Self-direction
- Customer Service Skills (10 years)
- Clerical experience
- Document management
- Office equipment management
- Sales
- Microsoft Word (7 years)
- Revenue growth
- Typing
- Microsoft Office
- Personal assistant experience
- Customer interaction
- Customer service expertise
- Bookkeeping
- Data Entry (4 years)
- Windows
- Customer engagement
- Budgeting
- Client email correspondence
- Order processing
- Microsoft Office (10 years)
- Sales management systems proficiency
- Client interaction via phone calls
- Office supply management
- Report preparation
- Merchandising experience
- Conflict management
- Customer support
- Word processing
- Financial services
- Property management tools
- Interviewing (2 years)
- Data entry
- Technical Proficiency
- Relationship building
- Front Desk (6 years)
- Hotel experience
- Administrative Experience (4 years)
- Cashier (5 years)
- Branding (4 years)
- Basic math
- Leadership Experience (4 years)
- Filing
- Salesforce
- Accounting and finance experience
- Experience with children
- Itinerary organization
- Microsoft Outlook Calendar
- Hospitality
- Microsoft Excel
- Sales management
- Sales (7 years)
- Cash Handling
- Excel (6 years)
- Supervising experience
- Cash register
- Office management
- Financial transactions
- Account management
- ZoomInfo
- Events management
- Strong communication skills
- Food service experience
- Greeting customers
- Information management
- Retail math
- Google Docs
- Microsoft Outlook (7 years)
- Social media management
- Communication skills
- Store opening/closing procedures
- Maintaining patient confidentiality
- Order entry
- Proofreading
- Host/hostess experience
- Accounting
- Stocking
- Analytical thinking
- Receptionist experience within hospitality industry
- POS
- Appointment scheduling
- Training & development
- Phone etiquette
- Pricing
- Social media strategy
- Event planning
- Microsoft Outlook
- Guest relations
- General management Full results: Proficient Sales: Influence & Negotiation Proficient December 2019 Persuading reluctant customers field
- Customer service
- Interpersonal communication
- Negotiation
- Confident customer interaction
- Retail sales
- Guest Services (10 years)
- CRM software
- Retail Sales (5 years)
- Retail sales transactions
- Order fulfillment
- Customer complaint resolution
- Hospitality Experience (8 years)
- Strong organization and time management skills
- Computer Literacy (10 years)
- Customer Service (10 years)
- Inventory management
Certification
CPR Certification, Certified Administrative Professional
Languages
English
Timeline
Guest Service Representative
Homewood Suites by Hilton
12.2021 - Current
Event Specialist
Crossmark
07.2020 - 12.2021
Sales Associate
BELK
07.2018 - 12.2018
Ticket Agent
WESTGATE RESORTS
03.2017 - 08.2017
Front Desk Manager
CASCADE INN
04.2016 - 11.2016
Some College - Social Work
SOUTHEAST MISSOURI STATE UNIVERSITY
Associate - Computer Operator
METRO BUSINESS COLLEGE