Adrian Infante GOMEZ
Fort Worth,Texas
Summary
Dynamic Guest Service Representative with a proven track record at Texas Rangers Baseball Club, specializing in customer service and data analysis. Recognized for significantly enhancing customer satisfaction through effective communication and innovative problem-solving. Proficient in point of sale systems and adept at thriving in fast-paced environments while fostering collaborative team dynamics. Committed to professionalism under pressure, consistently balancing guest needs with business objectives.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Texas Rangers Baseball Club
Arlington, TX
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Cashier
Rally House
Fort Worth, TX
08.2023 - 12.2023
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Western Hills High School
Benbrook,TX06-2024
Skills
- Customer service
- Data analysis
- Point of sale
- Team collaboration
- Problem solving
- Time management
- Package shipping
- Decision-making
- Problem-solving
- Flexibility
- Problem-solving abilities
- Flexible schedule
Affiliations
- I spend most of my off time offering photography services to people near my area
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- While working for the Texas Rangers Organization my superiors have seen how i try to strive and achieve for the best customer service we can provide and have given me recognition for my efforts.
References
References available upon request.
Timeline
Guest Service Representative
Texas Rangers Baseball Club
03.2024 - Current
Customer Service Cashier
Rally House
08.2023 - 12.2023
High School Diploma -
Western Hills High School
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