Kimberly Johnson
Nixa,MO
Summary
Obtain a part time/full time position. Authorized to work in the US for any employer
Overview
1
1
Certification
33
33
years of professional experience
Work History
Guest Service Representative
Cox Health South
Springfield
07.2026 - Current
- Greet patients and visitors at CoxHealth South front desk.
- Check in guests using hospital guest point system.
- Direct guests to clinics, units, and service areas.
- Handled payment processing and provide customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries.
Associate
Wal-Mart
Nixa, MO
03.2022 - 07.2026
- Cashier and Customer Service/Returns.
Financial Service Advisor
JP-Chase Bank
Springfield, MO
01.2000 - 01.2005
- Inbound call Center, assisting customers with their credit card accounts. Responsibilities include responding to customer inquiries and problems concerning their account information. Gather necessary information to document and resolve problems requiring research. Responsible for maintaining knowledge of department procedures and policies currently consisting of over 200 products.
Customer Service Manager
Wal-Mart
Springfield, MO
01.1994 - 01.2000
- Customer service associates at Wal-Mart are responsible for handling guest complaints and compliments, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer. Schedule Cashiers breaks and lunch.
- Cash Office- Balance registers, make deposits and process credit card-debt transactions. Print and file daily reports.
Education
High school or equivalent -
Christian Liberty Academy
Arlington Heights, ILSkills
- Computer skills
- Billing issue inquiries
- Small business owner customer support experience
- Email customer support
- Organizational skills
- Phone etiquette
- Managing customer accounts
- Typing
- Customer support - Customer support experience (3-5 years)
- Customer support experience within finance industry
- Communication skills
- Phone customer support
- Customer Service
- Time management
- Cash handling
- Call Center
- English
- Cash register
- Customer service
- Office experience
- Phone call management
- Call center experience
- Administrative experience
- Basic math
- Call center agent experience
- Individual consumer customer service
- Front desk
Personal Information
- Title: Financial Service Advisor
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Additional Information
- SKILLS PROFILE
- - Customer Orientated
- - Management of Service Desk
- - Store Cash Office
Timeline
Guest Service Representative
Cox Health South
07.2026 - Current
Associate
Wal-Mart
03.2022 - 07.2026
Financial Service Advisor
JP-Chase Bank
01.2000 - 01.2005
Customer Service Manager
Wal-Mart
01.1994 - 01.2000
High school or equivalent -
Christian Liberty Academy