Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier
Karen Vicencio

Karen Vicencio

Stockbridge,GA

Summary

Great team player willing to learn new things and go above and beyond for the success of the company. Motivated and driven hard worker.

Overview

9
9
years of professional experience

Work History

Guest Service Representative

EXTENDED STAY AMERICA
01.2025 - Current
  • Welcomed guests and maintained cleanliness of the front desk area.
  • Facilitated guest check-ins and check-outs while conducting vacant room inspections.
  • Prepared maintenance slips for room issues.
  • Manage linen washing and folding.

Receptionist

Auto Impact
09.2023 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Customer Service Representative

State Farm
02.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server/Cashier

El Migueleño
06.2016 - 11.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High school diploma - undefined

Starrs Mill High School
Fayetteville, GA
05.2016

Skills

  • Calendar management
  • Restaurant Experience
  • Organizational skills
  • Basic math
  • Administrative Experience
  • Assistant Manager Experience
  • Typing
  • Office experience (2 years)
  • Filing
  • Computer literacy
  • Cash Handling
  • Customer service
  • Phone Etiquette (3 years)
  • Writing skills
  • Multi-line phone systems
  • Microsoft Word
  • Computer skills
  • Customer support
  • Cashiering
  • Communication skills
  • Search engines
  • Bilingual
  • Animal care
  • Front desk
  • Microsoft Office

Languages

English - Fluent
Spanish - Fluent

Timeline

Guest Service Representative

EXTENDED STAY AMERICA
01.2025 - Current

Receptionist

Auto Impact
09.2023 - 12.2024

Customer Service Representative

State Farm
02.2022 - 08.2023

Server/Cashier

El Migueleño
06.2016 - 11.2021

High school diploma - undefined

Starrs Mill High School

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