Karen Vicencio
Stockbridge,GA
Summary
Great team player willing to learn new things and go above and beyond for the success of the company. Motivated and driven hard worker.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
EXTENDED STAY AMERICA
01.2025 - Current
- Welcomed guests and maintained cleanliness of the front desk area.
- Facilitated guest check-ins and check-outs while conducting vacant room inspections.
- Prepared maintenance slips for room issues.
- Manage linen washing and folding.
Receptionist
Auto Impact
09.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
State Farm
02.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Cashier
El Migueleño
06.2016 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High school diploma - undefined
Starrs Mill High School
Fayetteville, GA05.2016
Skills
- Calendar management
- Restaurant Experience
- Organizational skills
- Basic math
- Administrative Experience
- Assistant Manager Experience
- Typing
- Office experience (2 years)
- Filing
- Computer literacy
- Cash Handling
- Customer service
- Phone Etiquette (3 years)
- Writing skills
- Multi-line phone systems
- Microsoft Word
- Computer skills
- Customer support
- Cashiering
- Communication skills
- Search engines
- Bilingual
- Animal care
- Front desk
- Microsoft Office
Languages
English - Fluent
Spanish - Fluent
Timeline
Guest Service Representative
EXTENDED STAY AMERICA
01.2025 - Current
Receptionist
Auto Impact
09.2023 - 12.2024
Customer Service Representative
State Farm
02.2022 - 08.2023
Server/Cashier
El Migueleño
06.2016 - 11.2021
High school diploma - undefined
Starrs Mill High School