Xona Phillips
San Diego,CA
Summary
An enthusiastic and friendly professional with a exuberant work ethic and eagerness to learn. A team player with strong communication, organization, and time-management skills.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Target
San Diego, CA
03.2024 - Current
- Handled customer complaints professionally and efficiently.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized system of confidential client information in accordance with company policy.
Dance Instructor
Alessi Dance Factory
Tampa, FL
08.2023 - 12.2023
- Learned how to speak with clientele in a professional friendly manner
- Developed ability to multi-task in an extremely busy environment
- Heightened self-motivation skills by accomplishing tasks without supervision and managing dance center when supervisor was not there.
Barista
Starbucks
San Diego, CA
05.2023 - 06.2023
- Promoted a fun, positive environment through pleasant customer interactions, even during peak times
- Contributed to increasing sales by creating personalized, delicious beverages based on customer preferences
- Ensured customer satisfaction through prompt and efficient service.
Spa Receptionist
Sharkey's Cuts For Kids
San Diego, CA
10.2022 - 04.2023
- Built strong relationships with guests to meet client needs, resulting in repeat service
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a clean and tidy reception area, providing a welcoming environment for guests.
- Scheduled appointments for clients, customers, and other visitors.
Nursery Assistant
New Hope Community Church - California
Chula Vista, CA
08.2018 - 02.2020
- Implemented stimulating daily routines and activities for children, aiding in their engagement and development
- Collaborated with staff members to develop and implement educational and recreational activities
- Assisted children in developing motor skills, preparing them for preschool and kindergarten.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA06.2023
Associate of Science -
San Diego Mesa College
San Diego, CASkills
- Proficient in Microsoft, Adobe, and Google management systems
- Strong Interpersonal Communication Skills
- Experienced in Business Policy and Procedure Implementation
- Adept in Guest Relations
- Able to quickly grasp new concepts
- Telephone Support
- Front Desk Management
- Calendar Management
- Guest Satisfaction
- Billing specialist
- Editing and proofreading
Timeline
Guest Service Representative
Target
03.2024 - Current
Dance Instructor
Alessi Dance Factory
08.2023 - 12.2023
Barista
Starbucks
05.2023 - 06.2023
Spa Receptionist
Sharkey's Cuts For Kids
10.2022 - 04.2023
Nursery Assistant
New Hope Community Church - California
08.2018 - 02.2020
High School Diploma -
Rancho Bernardo High School
Associate of Science -
San Diego Mesa College
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