Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteering
Timeline
Generic

Alex McFerren

Houston,TX

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As an individual on the autism spectrum, I have defied all odds to go above and beyond with the experiences and have been very successful with the accomplishments and skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Lagoonfest Texas
02.2024 - 05.2024
  • Check tags, provide wristbands, and reserve cabanas for residents.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

SLL-AB Aide

Clear Creek ISD
12.2022 - 05.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collected electronic data when students exhibited behavioral and educational issues and recorded them into the school's system.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.

Substitute Teacher

Pasadena Independent School District
10.2022 - 12.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.

Tram Host

Space Center Houston
02.2022 - 12.2022
  • Acted as a tour guide for the NASA Tram Tour to Johnson Space Center.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Bowlero Corp
02.2021 - 02.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Ride Operator

Kemah Boardwalk
08.2019 - 12.2020
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Education

Associate of Science - Physical Therapist Assistant

San Jacinto College
Pasadena, TX
05.2026

Bachelor's in Agricultural Science -

Texas A & M University-College Station
College Station, TX
05.2026

High school diploma -

Clear Brook High School
Friendswood, TX
05.2019

Skills

  • Teaching
  • Public speaking
  • Time management
  • Presentation Skills
  • Data Collection
  • Communication skills
  • Computer skills
  • Multitasker
  • Writing Skills
  • Customer service (4 years)
  • Guest Services
  • Calendar management

Accomplishments

I have co-presented at various different Education Service Center workshops talking about how video modeling can help with various different social skills, and share about my success story to various different educators and administrators across the state.

Certification

  • Educational Aide III - 1/2/2023 - 1/2/2025

Volunteering

I have volunteered at various different areas to help others that are on the autism spectrum, including making videos about social skills, hosting social groups, and provide one-on-one support to others.

Timeline

Guest Service Representative

Lagoonfest Texas
02.2024 - 05.2024

SLL-AB Aide

Clear Creek ISD
12.2022 - 05.2023

Substitute Teacher

Pasadena Independent School District
10.2022 - 12.2022

Tram Host

Space Center Houston
02.2022 - 12.2022

Server

Bowlero Corp
02.2021 - 02.2022

Ride Operator

Kemah Boardwalk
08.2019 - 12.2020

Associate of Science - Physical Therapist Assistant

San Jacinto College

Bachelor's in Agricultural Science -

Texas A & M University-College Station

High school diploma -

Clear Brook High School

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Alex McFerren