Lisa-Maree Zapata

• Greeted and checked in clients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for veterinarians, efficiently managing the appointment calendar
• Managed client records and updated information accurately in the database system
• Processed payments for services rendered using cash, credit cards, or insurance claims
• Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
• Maintained accurate medical records for each patient, documenting diagnoses, treatments, and progress notes
• Prepared surgical equipment and assisted in surgeries, ensuring a sterile environment and proper handling of instruments
• Handled emergency situations calmly and efficiently by providing first aid treatment to injured or distressed animals
• Educated pet owners on preventive care measures such as flea control, heartworm prevention, and nutrition guidelines
• Conducted routine laboratory tests such as blood work analysis, urinalysis, fecal examinations etc
• Operated diagnostic equipment such as radiography machines or ultrasound devices for diagnostic imaging purposes
• Maintained cleanliness of examination rooms before/after appointments
• Assisted in performing dental radiographs to evaluate oral health conditions of animals
• Administered intravenous fluids and medications as directed by veterinarians
• Instructed clients about medication administration techniques (oral/topical) for home use after discharge from the clinic
• Responded promptly to client inquiries over phone/email regarding appointment scheduling, prescription refills etc
• Provided post-operative care instructions to pet owners regarding wound management, medication administration etc
• Assisted in euthanasia procedures with empathy and sensitivity towards grieving pet owners

• Processed payments for services rendered using cash, credit cards, or insurance claims
• Managed client records and updated information accurately in the database system
• Scheduled appointments for veterinarians, efficiently managing the appointment calendar

• Greeted and checked in clients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for veterinarians, efficiently managing the appointment calendar
• Answered phone calls and addressed client inquiries regarding services, pricing, and availability
• Managed client records and updated information accurately in the database system

For 4 years I was apart of Student council