Azairie Watkins
SP Data Digital
Baton Rouge,LA
1
Language
1
Certification
5
years of professional experience
Work History
CSR - Customer Service Representative
2 Years 7 Months- Probably directed 45 inbound calls daily and 100 inbound calls during in phone Queue to improve call flow. Made reasonable procedure exception to accommodate usual customer requests. Provided accurate and appropriate information in response to customer inquiries. Development effective relationship with all caller center department through communication. Work with upper management to ensure appropriate changes were made to improve performance and customer satisfaction also worked in retention.
- Remote
CSR - Customer Service Representative
1 Year 5 Months- Probably directed 45 inbound calls daily and 100 inbound calls during AEP, OEP,SEP in phone Queue to improve call flow. Made reasonable procedure exception to accommodate usual customer requests. Provided accurate and appropriate information in response to customer inquiries. Development effective relationship with all caller center department through communication. Work with upper management to ensure appropriate changes were made to improve performance and customer satisfaction.
Front Desk Receptionist
5 Months- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Maintaining the cleanliness of the front desk
- Instill 100% guest satisfaction objective to hourly associates
- Performing competitive checks nightly to other hotels in area
- Advise housekeeping staff rooms have been vacated
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to Balance cash at the end of the shift and generate accounting reports
- Compute guest folios and take payments
- Report and performed audit functions
- Provide guests with directions around the hotel and the local area
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Refer guests to appropriate departments to resolve complaints or provide suggestions Compute bills and take payments
- Take reservations over the telephone and in person while adhering to Signature standards
- Refer dissatisfied customers to a manager
- Ensure appropriate decision-making protocols are followed
- Maintaining an organized and clean work area behind the front desk, lobby and guest commons, in compliance with company standards.
Order Picker
1 Year 11 Months- Using forklifts, pump truck and power pallet truck))
- Read instructions from a scanner
- Help fulfill customers' orders to the highest standards and in a timely manner
- Ship customer orders to ensure meet customers' high expectations
- Pick customer orders ensuring a high level of quality and productivity
- Ensuring that customers receive a first-class Amazon experience
- Pick products to ensure meet customers' high expectations, potentially on a multi-level mezzanine
- Work in various areas of the building
- Achieve Performance Standard set for department.
Education
Associate's degree
High school diploma
Skills
Medicare
Inventory management
Shipping & receiving
Warehouse sorting
Outdoor work
Acute pain management
Unloading
Conflict management
Load & unload
Outbound sales
Software sales
Call center agent experience
Software troubleshooting
Restaurant experience
Live chat
Marketing automation
Complaint handling
Home health
Logistics
Cash handling
Digital marketing
Manufacturing
E-commerce
Lift truck
Time management
Maintenance work
Warehouse experience
Video editing
IT
Workday
Medical office experience
Writing skills
Order fulfillment
Avaya
Outside sales
Performance marketing
Critical thinking
Data entry
Bilingual
AI
Amadeus
B2B
Hospitality management
Hotel experience
Warm calling
Wealth management
Training & development
Senior care
Public health
Microsoft Word
Email marketing
Help desk
Direct sales
Salesforce
Slack
Research
Financial sales
Customer retention
Nursing home experience
S3
Trello
Computer networking
Retail sales
Problem solving
Customer relationship management
HIPAA
Analysis skills
Presentation skills
Windows
English
Communication skills
Facebook
Office experience
Prospecting
Negotiation
Cold calling
Order entry
Outbound calling
Care plans
Microsoft Excel
Packing
Medical terminology
Administrative experience
Grocery store
RF scanner
Customer support
Cash register
Spanish
Banking
Copywriting
Multi-line phone systems
Technical support
Telemarketing
Computer literacy
Google Suite
Proxy servers
Healthcare management
Team development
B2B sales
Inbound sales
Microsoft Powerpoint
Reach truck
Long term care
Guest relations
Sales pipeline management
Clear language communication
Picking & packing
Microsoft Office
Zoom
Remote (as sales environment)
Sales support
Accounting
Google Docs
HubSpot
Medical collection
Front desk
High-end sales
Intake
Classroom experience
Customer communication
Cross sales
Pricing
Business development
Hospital experience
Patient care
Contract negotiation
Materials handling
Organizational skills
Travel planning
Grammar Experience
VPN
Phone etiquette
Lead generation
Scripting
B2C
Sales outreach campaigns
Attention to detail
Payroll
Case management
Client communication
Driving
Appointment scheduling
Editing
Teamwork
Sales
Leadership
Keyword research
Computer hardware
Microsoft Outlook
Test-driven development
Management
Marketing
Financial services
Insurance sales
Account management
Active listening
Customer service
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Certification
- Driver's License
- Pallet Jack Certification
- Forklift Certification
Languages
Multilingual
Additional Information
Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
Everise work from home
10.2022 - 03.2024Read More
CSR - Customer Service Representative
SP Data Digital
05.2022 - 12.2024Read More
Front Desk Receptionist
Extended Stay America, Inc
03.2022 - 08.2022Read More
Order Picker
Work inside an Amazon warehouse
06.2020 - 05.2022Read More
Penn Foster
High school diploma
Read More
Trade school
Associate's degree
Read More