Alvineka Dewindt

• Assisted customers with product inquiries, order updates, and account changes.

• Handled inbound calls and scheduled customer appointments.

• Processed payments, refunds, and transactions accurately

• Provided technical and product support to improve customer satisfaction.

• Maintained accurate customer account records and documentation.

• Assisted members with insurance benefits, claims, and appeals, ensuring accurate and timely resolution.

• Researched CPT codes to support billing inquiries and reduce claim errors.

• Resolved customer complaints while maintaining high satisfaction and compliance standards.

• Handled 50–70 inbound calls daily, resolving benefits, claims, and provider inquiries while meeting performance KPIs, "Key performance Indicator".

• Assisted customers with product inquiries, order updates, and account changes

• Handled inbound calls and scheduled customer appointments

• Processed payments, refunds, and transactions accurately

• Provided technical and product support to improve customer satisfaction

• Maintained accurate customer account records and documentation

• Managed 50+ inbound calls daily, assisting customers with Medicare benefits and provider searches.

• Resolved customer complaints and escalated issues when necessary.

• Guided customers through online portal usage, improving self-service adoption.

• Processed requests for ID cards and customer communications (letters, updates).

• Maintained performance standards for call handling and issue resolution.

• Provided administrative support including data entry, document preparation, and record management.

• Directed calls and customer inquiries to appropriate departments.

• Managed executive communications, scheduling, and correspondence.

• Maintained organized filing systems and personnel records.

• Improved office efficiency by updating documentation and internal processes.

• Handled 50–70 inbound calls daily regarding billing, payments, and service inquiries.

• Processed payments and assisted customers with payment plans and account setup.

• Documented customer interactions and tracked issue resolution.

• De-escalated customer concerns and provided effective solutions.

• Educated customers on services, pricing, and available options.

• Supported daily operations including intake, documentation, and resident assistance.

• Maintained accurate records and assisted with reporting and organization.

• Coordinated referrals to community resources and services.

• Ensured a safe and organized environment for residents.