Bethany Salazar

Confer with customers by telephone as a member service agent with Community Healthcare and Molina Healthcare. Would assist members with obtaining doctors, taking payments for their monthly premiums and would assist members with Insurance claims. Another campaign I also worked in CVS 90 day supply on prescriptions average calls per day was 100-120.With the Insurance and CVS these calls were Auto Dialer.Was involved with Quality Assurance as well with Metrics. Team Building

• Assisted in daily operations to ensure efficient workflow and high-quality service.
• Collaborated with team members to maintain a clean and organized workspace.
• Handled customer inquiries and resolved issues to enhance satisfaction and retention.
• Supported inventory management by tracking stock levels and assisting in restocking efforts.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of checkout area to enhance shopping experience.
• Assisted with inventory management by restocking shelves and monitoring product availability.