Monica Rodriguez
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Authorized to work in the U.S. for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CSR)
Lesso America Inc
Garland, US
03.2019 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Entered and verified data accurately into company database, ensuring data integrity
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
- Maintained confidentiality and security of sensitive information by following established protocols
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
- Collaborated with team members to resolve discrepancies or missing information in the database
- Maintained an organized filing system for physical documents related to the entered data
- Trained new employees on proper procedures for accurate and efficient data entry
Customer Service Representative
Lowes Home Improvement
Garland, US
07.2013 - 12.2018
- Daily administration of multi-line phones, including answering, transfers, messaging, advising customers, and making calls
- Clerical functions including: coping, scanning and faxing of reports and correspondents
- Management of product placement and pricing
- Supervision of product reporting and forms
- Vendor management, including complex projects, distribution, and organization of products
- Worked with customers to build special orders: showed them options, provided them with guidance, and assimilated their final product
- Read and wrote numerous email correspondence, memorandums, etc.
- Maintained a filing system for installs and special order sales
- Selling and billing orders, follow up to unpaid estimates
Stocker
DD's Discount
Garland, US
02.2010 - 09.2013
- Welcomed and directed customers to applicable areas
- Provided customer services both face to face and via phone conversations
- Placed product orders based on size, gender, and quantity
- Assorted received orders as applicable
Assistant Manager
Murphy Oil
08.2008 - 01.2010
- Answered phones and assisted costumers as applicable
- Worked alone majority of each shift, opened and closed store alone.
- Received and verified supplier deliveries
- Maintained product supply and keep store and parking area clean.
Overnight Stocker
Walmart
Garland, US
01.2005 - 01.2008
- Overnight stocking. Sorting pallets. Helping customers.
Education
General educational development -
Bill Priest Institute
Dallas, TX 03.2010 - 03/2010
Skills
- Customer care
- Data entry
- Microsoft Office
- Word
- Clerical experience
- sap
- Computer literacy
- PowerPoint
- Customer support
- Customer service
- 10-key calculator
- Excel
- Microsoft Excel
- CSR
- Proficiency in Microsoft Office
- Highly commendable in customer service
- Works well independently
Certification
- CompTIA IT Fundamentals, 04/01/17, Present
- General knowledge of Information Technology
Timeline
Customer Service Representative (CSR)
Lesso America Inc
03.2019 - Current
Customer Service Representative
Lowes Home Improvement
07.2013 - 12.2018
General educational development -
Bill Priest Institute
03.2010 - 03/2010
Stocker
DD's Discount
02.2010 - 09.2013
Assistant Manager
Murphy Oil
08.2008 - 01.2010
Overnight Stocker
Walmart
01.2005 - 01.2008