Zjnyah Kemp
Union,NJ
Summary
Compassionate Customer Service Professional with extensive experience in healthcare support, food service, and retail environments. Delivered high-quality service through strong interpersonal and communication skills, effectively working with diverse populations in fast-paced, team-oriented settings. Committed to continuous learning and supporting coworkers and clients to enhance daily operations.
Overview
1
1
Certification
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative (CSR)
Westfield Veterinary Group
Union, USA
06.2026 - Current
- Managed high-volume, multi-line phone system to effectively address client inquiries about appointments, services, medications, and general veterinary care.
- Schedule, confirm, and coordinate appointments while managing the daily appointment calendar.
- Greet clients and their pets with professionalism, compassion, and a welcoming attitude.
- Resolved client concerns with professionalism and compassion, enhancing overall customer satisfaction.
- Communicate effectively with veterinarians, technicians, and support staff to ensure efficient patient care and smooth clinic operations.
- Explain hospital policies, treatment estimates, and follow-up instructions to clients.
- Process payments, invoices, estimates, and financial transactions with accuracy.
- Handled emergency calls with composure, prioritizing urgent appointments to ensure timely care for patients.
- Maintain confidentiality of client and patient records while ensuring accurate documentation.
Activity Aide
Complete Care
Westfield, USA
12.2024 - 06.2026
- Design and facilitate engaging daily activities to promote mental and social stimulation for long-term care residents.
- Safely transport residents to and from programs while ensuring dignity and respect.
- Monitor residents' physical and emotional well-being during activities.
- Foster a sense of community through compassionate interaction and encouragement.
- Maintain activity records and assist with care planning when necessary.
Crew Member
Dunkin' Donuts
Scotch Plains, USA
08.2023 - 11.2024
- Delivered prompt and friendly service, increasing customer satisfaction scores.
- Operated espresso machines and other food prep equipment.
- Trained new hires in safety protocols and standard operating procedures.
- Kept food preparation and dining areas clean, organized, and stocked.
- Supported morning rush with multitasking and a positive attitude.
Cashier / Customer Service
Panera Bread
Watchung, USA
01.2023 - 07.2023
- Provided personalized service and made menu recommendations to guests.
- Managed daily register duties including opening/closing procedures and drawer reconciliation.
- Supported kitchen staff with prepping and packaging to improve efficiency.
- Maintained an upbeat environment, especially during peak hours.
Front End Cashier
Restaurant Depot
Union, USA
02.2021 - 07.2022
- Processed customer purchases with high accuracy in a wholesale setting.
- Resolved customer concerns quickly and professionally.
- Maintained front-end cleanliness and ensured proper signage and pricing.
- Trained in handling large-volume transactions and business accounts.
Crew Member
Dunkin' Donuts
Union, USA
11.2020 - 12.2020
- Coordinated customer flow to enhance service delivery.
- Executed opening and closing store procedures to ensure smooth operations.
- Executed preparation and cleaning tasks in accordance with company standards.
Education
Nursing - Medical assistant
Healthcare Training Institute
Union, USA 09.2024 - 06.2026
High School Diploma -
Hillside High School
Hillside, NJSkills
- Computer literacy
- Customer support
- Customer engagement
- Phone etiquette
- Appointment scheduling
- Transaction handling
- Record management
- Crisis management
- Client interaction
- Client relationship management
- Service support
- Detail orientation
- Problem solving
- Customer service experience
- Inventory management
- Retail sales transactions
- Customer observation
- Data management
- Customer satisfaction
- Cash management
- Administrative experience
- Document organization
- Workplace organization
- Storytelling
- Teamwork
- Processing cash transactions
- Home health agency experience
- Clerical experience
- Adaptability & Multitasking
- Resource sharing peer support
- Retail math
- Resident's rights
- Alzheimer's care
- Developmental disability support
- Dementia care
- Appointment scheduling
- Memory care
- Stocking
- Patient monitoring
- Phone client interaction
- Strategic partnerships
- Patient history taking
- Task prioritization
- Facility maintenance
- Electronic health records (EHR) management
- Pricing
- Resident/Patient Engagement
- Catering support
- Cleaning
- Math
- Facility upkeep
- OSHA
- Communication
- POS systems
- Customer retention
- Adults with developmental disabilities
- Recovery experience sharing
- Cognitive disability support
- Elderly patients with dementia
- Patient services
- Patient charting
- Credit card payment processing
- Medical terminology
- Cleanliness & Sanitation
- Compliance
- Medical scheduling
- Patient safety
- Patient comfort
- POS Systems (Toast, Square, NCR)
- Care coordination
- Patience
- English
- Language barrier support
- Team management
- Attention to detail
- Caregiving
- Typing
- Clinic experience
- Warehouse experience
- Working with people with disabilities
- Basic Email & Internet Navigation
- Verbal and written communication
- Mental health support
- Writing skills
- Patient interaction
- Empathy
- Dependability
- Sales
- Senior-care
- Long-term care facility experience
- Computer operation
- Customer inquiries
- Native /Fluent
- Geriatrics
- Time management
- Time management
- Recreation therapy
- Client retention strategy
- HIPAA
- Lifting
- Interpersonal skills
- Interdisciplinary behavioral health coordination
- Strategic networking
- Conflict resolution
- Cashiering
- Record keeping
- Care plans
- Engagement activities
- Computer skills
- Managing patient records
- Customer recovery
- Leadership
- Geriatric care
- Adult care
- Administrative support
- Front desk
- Data entry
- Research
- Group therapy
- Skill building peer support
Certification
- CPR Certification, 01/01/26, Present
- BLS Certification
- Food Handler Certification
- ServSafe
- Non-CDL Class
Languages
- English, Bilingual
- African American Vernacular English, Fluent
Timeline
Customer Service Representative (CSR)
Westfield Veterinary Group
06.2026 - Current
Activity Aide
Complete Care
12.2024 - 06.2026
Nursing - Medical assistant
Healthcare Training Institute
09.2024 - 06.2026
Crew Member
Dunkin' Donuts
08.2023 - 11.2024
Cashier / Customer Service
Panera Bread
01.2023 - 07.2023
Front End Cashier
Restaurant Depot
02.2021 - 07.2022
Crew Member
Dunkin' Donuts
11.2020 - 12.2020
High School Diploma -
Hillside High School