Hi, I’m
Yolanda Carwell
Tempe,AZ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
years of professional experience
1
Certification
Work History
Maximus
Customer Service Representative (CSR)
06.2022 - 11.2022
Job overview
- Guide client's through signing up for health insurance, and checking eligible.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Consumer Cellular
Customer Service Representative
04.2022 - 11.2022
Job overview
- On average I took about 30 calls a day from our customers across the country. This is the perfect opportunity for me to build connections, build trust, and create a differentiated experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
MV Transportation
Reservation Agent
05.2021 - 04.2022
Job overview
- Schedule rides for clients riding with the company through the ADA guidelines.
- Handled reservations and answered questions from interested clients scheduling 80-120 rides.
Safewing Transportation LLC
Driver
09.2019 - 09.2020
Job overview
- Provide non- emergency transportation for adults and children with and without behavioral health.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
CIOX Health
TSO
09.2018 - 08.2019
Job overview
- Provide technical support for customers needing help with th
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Medex Health
Outbound Customer Service Representative
01.2017 - 01.2018
Job overview
- Call doctors offices for insurance companies to retrieve medical records
- Executed outbound 100 calls and converted 98% of calls in to retrieval.
WEE Care
Childcare Provider
01.2016 - 01.2017
Job overview
- Developed lessons and activities to promote children's physical and emotional development.
- Created and implemented activities to promote language development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
PROEM
GSR
01.2013 - 01.2016
Job overview
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
McDonald's
Lead Cashier
01.2010 - 01.2013
Job overview
- Cashier
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Hope Organization
Director Assistant and Data Entry Clerk
01.2009 - 01.2010
Job overview
- Coordinated weekly field trip transportation for at risk youth
- Planned daily activities and weekly events for student (34 per week)
- Accurately entered student information into system
Education
Mesa Community CollegeMesa, AZ
AA from Human services
04.2009
Olive Harvey Middle CollegeChicago, IL
GED from General Studies
06.1992
Skills
- Passion for my career Communication skills, Adaptability , Strong Work Ethic , Problem Solving skills , Networking ,Good Attitude (10 years)
- Management
- Billing
- Organizational Skills
- Call Center
- Collections
- Excel
- Communications
- Microsoft Office
- Computer Skills
- Sales
- Receptionist
- Customer Support
- Customer Service
- Customer Care
- CSR
- Phone Etiquette
- Medical Records
- Driving (10 years)
- Paratransit (10 years)
- Environmental Services
- Medical Billing
- Behavioral Health
- EMR Systems
- Medical Scheduling
- Medical Coding
- Bus Driving (5 years)
- CPT Coding
- Developmental Disabilities Experience
- ICD-10
- Medical Terminology
- Vital Signs
- Purchasing
- Hospital Experience
- HIPAA
- School Bus Driving
- ICD-9
- Insurance Verification
- Data Entry
- ICD Coding
- Computer Literacy
- Clerical Experience
- Typing
- Transcription
- Medical Office Experience
- DICOM
- Microsoft Powerpoint
- Epic
- Leadership (10 years)
- Social work
- Caregiving
- Dispatching
- Van driver
- Administrative experience
- Communication skills
- Hospice care
Certification
- Level One Fingerprint Clearance Card January 2018 to January 2024
- Driver's License May 2016 to May 2036 MVR good standing
- First Aid Certification
- CPR Certification
- Food Handler Certification
- CDL B
Assessments
- Customer Service Skills — Proficient December 2018 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
- Supervisory Skills: Interpersonal Skills — Familiar December 2019 Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar
- Reliability — Proficient June 2019 Tendency to be dependable and come to work Full results: Proficient
- Reliability — Highly Proficient June 2019 Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
- Attention to Detail: Inventory — Completed June 2019 Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise. Full results: Completed
- Food Safety — Familiar April 2019 Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
- Reliability — Highly Proficient November 2018 Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
- Delivery Driver — Completed June 2019 Interpreting instructions, reading maps, and solving problems. Full results: Completed
- Call Center Customer Service — Completed February 2020 Applying customer service skills in a call center setting. Full results: Completed
- Delivery Driver — Proficient March 2020 Interpreting instructions, reading maps, and solving problems. Full results: Proficient
- Numerical Reasoning Skills — Familiar March 2020 Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs. Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Experience with multiple people from various backgrounds, ages and persons with disabilities.
Timeline
Customer Service Representative (CSR)
Maximus
06.2022 - 11.2022
Customer Service Representative
Consumer Cellular
04.2022 - 11.2022
Reservation Agent
MV Transportation
05.2021 - 04.2022
Driver
Safewing Transportation LLC
09.2019 - 09.2020
TSO
CIOX Health
09.2018 - 08.2019
Outbound Customer Service Representative
Medex Health
01.2017 - 01.2018
Childcare Provider
WEE Care
01.2016 - 01.2017
GSR
PROEM
01.2013 - 01.2016
Lead Cashier
McDonald's
01.2010 - 01.2013
Director Assistant and Data Entry Clerk
Hope Organization
01.2009 - 01.2010
Mesa Community College
AA from Human services
Olive Harvey Middle College
GED from General Studies
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