Summary
A loyal, dependable, and hardworking individual who prioritizes maintaining high standards and achieving tangible results. Throughout my career, I have gained extensive experience in effectively managing customer interactions and promptly resolving any issues that arise. My reputation for excellent team collaboration and adaptability to changing demands has allowed me to thrive in dynamic environments. With strong communication and interpersonal skills, I build rapport with customers and colleagues alike.
Overview
31
31
years of professional experience
Work History
CSR - Customer Service Representative
Epes Transport System, LLC
12.2003 - Current
- I am the National Account Representative's for Walmart, Home Depot, Bosch, the HUB Group, Capstone, Loadsmart, NFI, and EDI
- I have over 100+ lanes that I handle everyday with a 92-98% success rate
- Daily I input the loads, track the loads, scheduled delivery, schedule pick up and confirm the below delivered on time and if any issues I contact my customer and help resolve issues
- The software we use is AS400, Teams, Zoom, Manhattan, and EDI
- I've been with this company for 20 years and 13 before with Werner
- I loyal, dependable, hardworking, and can learn any system quick
- Thank you so much for taking the time to read my resume and have a beautiful day
Customer Service Manager (CSM)
Werner Enterprises
01.1994 - 12.2003
- I was a CSM for the southwest region with duel responsibilities to Walmart, Home Depot, Dollar General, and Proctor & Gamble
- Each of these accounts require their own inputting of load, pickup confirmation numbers, tracking, delivery confirmation, and email communication through every step of the process
- I'm an expert on AS400, Excel, Outlook, Microsoft PowerPoint
Education
High school diploma -
05.1984
Skills
- EDI
- AS400
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Customer focus
- Customer service
- Conflict resolution
- Relationship building
- Professional telephone demeanor
- Critical thinking
- Active listening
- Computer proficiency
- Customer relations
- Data entry
- Scheduling
- Administrative support
- Problem resolution
- Client relations
- Microsoft Office Suite
- Appointment scheduling
- Follow-up skills
- Prioritization
- Conflict mediation
- Delivery scheduling
- Microsoft PowerPoint
- Account management
- Clerical support
- Spreadsheets
- Customer relationship management (CRM)
- Microsoft outlook
Timeline
CSR - Customer Service Representative - Epes Transport System, LLC
12.2003 - Current
Customer Service Manager (CSM) - Werner Enterprises
01.1994 - 12.2003
Hilbert High School - High school diploma,