Amy Pearson
Kernersville,NC
Summary
I loyal, dependable, hardworking, and can learn any system quick. Thank you so much for taking the time to read my resume and have a beautiful day. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
31
31
years of professional experience
Work History
CSR - Customer Service Representative
Epes Transport System, LLC
Greensboro, USA
12.2003 - Current
- I am the National Account Representative's for Walmart, Home Depot, Bosch, the HUB Group, Capstone, Loadstar, NFI, and EDI
- I have over 100+ lanes that I handle everyday with a 92-98% success rate
- Daily I input the loads, track the loads, scheduled delivery, schedule pick up and confirm the below delivered on time and if any issues I contact my customer and help resolve issues
- The software we use is AS400, Teams, Zoom, Manhattan, and EDI
- I've been with this company for 20 years and 13 before with Werner
- I loyal, dependable, hardworking, and can learn any system quick
- Thank you so much for taking the time to read my resume and have a beautiful day
Customer Service Manager (CSM)
Werner Enterprises
Omaha, USA
01.1994 - 12.2003
- I was a CSM for the southwest region with duel responsibilities to Walmart, Home Depot, Dollar General, and Proctor & Gamble
- Each of these accounts require their own inputting of load, pickup confirmation numbers, tracking, delivery confirmation, and email communication through every step of the process
- I'm an expert on AS400, Excel, Outlook, Microsoft PowerPoint
Education
High school diploma -
Hilbert High School
Hilbert, WI05.1984
Skills
- EDI
- AS400
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Scheduling
- Microsoft PowerPoint
- Typing proficiency
- Clerical support
- Microsoft office expertise
- Problem resolution
- Appointment scheduling
- Conflict resolution
- Spreadsheets
- Punctuality and reliability
- Positive and professional
- Strong teamwork
- Empathy and patience
- Documentation
- Inbound and outbound calling
- Relationship building
- Verbal and written communication
- Active listening
- Adaptability and flexibility
Websites
Timeline
CSR - Customer Service Representative
Epes Transport System, LLC
12.2003 - Current
Customer Service Manager (CSM)
Werner Enterprises
01.1994 - 12.2003
High school diploma -
Hilbert High School