Juanita Salinas
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Service coordinator
Associated Packaging, Inc.
12.2020 - Current
- Research all order information, both historical and current, before ordering materials from vendors
- Data entry of sales requisitions, bills of lading, and purchase orders relative to orders received from sales or customers
- Research and resolve billing issues
- Coordinate with vendors and sales partners to obtain specific information relative to the material before placing orders
- Process orders to vendors via email, phone, or fax
- Ensure accurate order fulfillment and shipping while coordinating with the warehouse manager and warehouse staff
- Verify any freight charges on orders and obtain proof of delivery as needed
- Match acknowledgments to purchase orders and resolve any discrepancies
- Send customer order acknowledgments as required
- Resolve problems on damaged items by coordinating with vendors and customers; issue credits and debits as needed
- Assists accounts receivable agent in resolving past due invoices with customers
- Issue credits and debits as needed
- Select sales requisitions and process vendor payables for billing/invoicing customers
- Assist with verifying outbound shipments for the warehouse
- Schedule/coordinate freight pickup from warehouse or 3PL warehouse when needed
- Schedule service calls for technicians when customers have issues with machines or needs quarterly PMs
Customer Service Representative
SandenVendo America
02.2019 - 12.2020
- Enter orders for customers national and international when by placed sales reps or customers via email or by telephone
- Follow up with customers with orders, account information, shipments, credits, invoices
- Provided sales quotes to sales reps and customer upon request
- Answer phones assisting with any inquiries, transfer calls if needed to correct extension
- Pair POS with pick tickets and file in file cabinet
- Handled emails, inbound calls, and outbound calls
- Assisted customers with questions
- Assisted customers with a warm and professional attitude
Customer Service Representative
Aramsco - Interlink Supply
10.2015 - 02.2019
- Answer inbound calls, take orders, process for customer pick up or delivery
- Process payment on customer accounts when requested by customer for invoices due, returns, or services done on equipment
- Take orders via email or in person by customer or sales rep
- Scan and file all pick tickets, transfer tickets and purchase order tickets daily
- Close out orders throughout the day for billing purposes
- Submit freight claims to common carriers for damaged items or discrepancies to orders
- Submit repairs on small equipment to vendors
- Call vendors for pricing and availability on special order items
- Call temp agencies and request temps for warehouse work
- Keep track of temp employees' timecard and submit every week to temp agency
Customer Services Representative/Office Manager
Elite Clean & Restoration
04.2012 - 10.2015
- Provide efficient and professional telephone service
- Answer phones and schedule appointments for carpet and air duct cleaning services
- Process credit card payments over the phone
- Verify all type of payments for payroll
- Prepare schedule for office staff
- Hire and train new employees for the office
- Set up meetings for the owner with technicians, and office staff
- Create invoices for all completed jobs
- Confirm and dispatch jobs to technicians
- Resolve all concerns or complaints from both technicians and customers
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Booked appointments for clients
- Collected and documented orders
- Responded to inquiries and issues
- Inventoried spreadsheets
- Operated the cash register
Data Entry Clerk/Receptionist
Passionate Home Health Services
02.2010 - 03.2012
- Maintained and reported statistics as required as forms and office supplies required for front desk activities
- Provided efficient and professional telephone service
- Verified insurance, and entered and scanned all patient data into the system
- Answered phones and scheduled patient appointments
- Prepared schedule for doctor and accepted patient co-pays
- Data entry and scanning of patient demographics
Cashier
Builders Surplus
10.2007 - 02.2010
- Greeted customers as they arrive at the store and provide them with information about products and/or services
- Respond to customers' complaints and resolve their issues
- Identified prices of goods using scanner
- Entered transactions in the cash register and provide customers with the total bill
- Sorted and counted currency and coins
- Processed exchanges and refunds
- Processed credit card and check payments
Education
High school or equivalent -
Skills
- Bilingual
- Customer Service
- Order Entry
- Spanish
- English
- QuickBooks
- Microsoft Excel
- Microsoft Word
- EDI
- Microsoft Office
- Freight Experience
- Office Administration
- Restoration Industry Experience
- Microsoft Outlook
- Filing
- Debits & Credits
- Order Fulfillment
- SAP
- Account Management
- Medical Scheduling
- Insurance Verification
- Conflict resolution
- Payment processing
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Administrative support
- Customer relationship management (CRM)
- Prioritization
- Building rapport
- Quality control
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Account updating
- Research
- Shipping and logistics
- POS systems expert
- CRM software
- Warehousing functions
Critical thinking
Data entry
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Service coordinator
Associated Packaging, Inc.
12.2020 - Current
Customer Service Representative
SandenVendo America
02.2019 - 12.2020
Customer Service Representative
Aramsco - Interlink Supply
10.2015 - 02.2019
Customer Services Representative/Office Manager
Elite Clean & Restoration
04.2012 - 10.2015
Data Entry Clerk/Receptionist
Passionate Home Health Services
02.2010 - 03.2012
Cashier
Builders Surplus
10.2007 - 02.2010