Shyanne Lawless
Dallas,TX
Summary
Dedicated leader specializing in customer engagement and operational efficiency. Successfully resolved conflicts and improved satisfaction ratings while managing daily operations. Eager to leverage skills in strategic decision-making to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Manager
Torchy's Tacos
05.2017 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and motivated staff of 20, fostering a collaborative diverse team environment.
- Implemented inventory management practices, reducing waste by 30-40% and optimizing inventory levels.
- Developed training programs to enhance employee skills and performance consistency.
Shift Leader
Kroger
03.2020 - 02.2022
- Trained and mentored 10 team members on customer service excellence and operational efficiency.
- Resolved customer complaints swiftly, improving satisfaction ratings by 15% therefore fostering loyalty.
- Organized and understood goals, sales and requirements of site floor.
- Managed order fulfillment and organization of online orders.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Science - Psychology
Richland College
Dallas, Texas, TX05-2026
Skills
- Collaborative team management
- Time management
- Informed decision-making
- Verbal and written communication
- Complex Problem-solving
- Conflict resolution
- Adaptable learner
- Optimistic outlook
- Detail-oriented
- Friendly and professional
Timeline
Shift Leader
Kroger
03.2020 - 02.2022
Manager
Torchy's Tacos
05.2017 - Current
Associate of Science - Psychology
Richland College