Brittany Slater
Tuscaloosa,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
FEMA Corporation
Tuscaloosa, AL
12.2024 - Current
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer inquiries and complaints in a timely manner.
- Performed account maintenance activities such as updating client information in databases.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Appointment Scheduler
Widescope/Optum
Tuscaloosa, AL
12.2023 - 08.2024
- Provided timely, courteous, and knowledgeable responses to information requests.
- Assisted physicians and nursing staff by providing administrative support services.
- Conducted outbound calls to remind patients of upcoming appointments.
- Maintained accurate records of patient appointments in computer system.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Inputted patient data into the electronic health record system.
- Provided assistance with additional tasks as needed or requested by management.
- Verified insurance information prior to appointment booking.
Medical Records/Data Entry
DCH Regional Medical Center
Tuscaloosa, AL
05.2023 - 02.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created and maintained records of notarized items in paper and electronic forms.
- Maintained accurate records of all transactions in accordance with state regulations.
Print Support Specialist-Customer Engineer
Ricoh/Computacenter
Vance, AL
02.2017 - 11.2022
- Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices
- Interacts with customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Documented customer inquiries and resolutions in a ticketing system.
- Created detailed reports of all service activities for management review.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Collected, analyzed and reported on data for use in operational planning.
- Provided technical support to customers via phone and email.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Coordinated with vendors for product ordering and delivery services.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
Education
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
Tampa01-2018
High school diploma -
Clarke County High School
Grove Hill, AL01-2012
Skills
- CPT coding
- ICD coding
- IT support
- HIPAA compliance
- EMR/EHR Systems
- Technical support
- Medical Administration
- Introduction to CPT & ICD-9 Coding
- Customer support
- Administrative experience
- Medicare
- Medical Billing
- DHCP
- Network support
- ICD-10
- Patient Registration
- Medical Terminology
- EHR systems
- Computer hardware
- Live chat
- Medical Records Management Billing Specialist
- Customer service
- Desktop support
- Medical billing
- Software troubleshooting
- TCP/IP
- IT
- Problem solving
- Data entry
- Remote office availability
- Administrative and office support
- Computer skills
- Help desk
- Medical collection
- Medical coding
- Appointment scheduling
- Time management
- Record keeping
Certification
- Driver's License
- IT Support Tech
- Lead Safety-Osha
- Medical Billing and Coding ICD-10 & 11
Timeline
CSR - Customer Service Representative
FEMA Corporation
12.2024 - Current
Appointment Scheduler
Widescope/Optum
12.2023 - 08.2024
Medical Records/Data Entry
DCH Regional Medical Center
05.2023 - 02.2024
Print Support Specialist-Customer Engineer
Ricoh/Computacenter
02.2017 - 11.2022
Associate of Science - Medical Billing & Coding
Ultimate Medical Academy
High school diploma -
Clarke County High School