Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
BusinessAnalyst

Alycia Kitchens

New Port Richey,FL

Summary

Seeking employment to apply my knowledge in assisting consumers. I have over 9 years of experience in a variety of fields, as I am highly adaptable and dedicated to hard work.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

TSI - Transworld System, Inc
04.2024 - Current
  • Knowledge, understanding, and compliance with company policies and procedures
  • Exhibit strong attention to detail
  • Used good mathematical and analytical skills required
  • Maintained the highest level of confidentiality
  • Proficient personal computer skills, including Microsoft Office 1 year of
  • Assisted customer-facing support role
  • Providing support in a written format (email, live chat, etc.)
  • Responding to customer support tickets & chats with a high volume
  • Strong problem-solving skills and comfortable with ambiguity

Data Entry Specialist

CCS Medical
04.2022 - 04.2024
  • Completed data entry and documentation for patient's glucose monitoring systems
  • Managed incoming phone calls as well as made outgoing calls to doctor's offices to verify patient information
  • Completed insurance verifications and explained coverage to patients
  • Review patients records and assign numeric codes for each diagnosis and procedure
  • Possess expertise in the ICD-10-CM, ICD-10-PCS, and CPT coding systems
  • Highly knowledgeable of medical terminology, disease processes, and pharmacology concepts
  • Ability to work in a remote setting with minimal supervision

Education

Trade school - Medical Insurance Billing & Coding

IMBC
Erie, PA
08.2023

Skills

  • Marketing
  • Cake Decorating Experience
  • CPT Coding
  • Medical billing and coding
  • Document Analysis
  • Medical Documentation Accuracy
  • Effective Time Management
  • Client Support
  • Social Media Management
  • ICD-10 Coding Expertise
  • Triage Prioritization Skills
  • Communications
  • Microsoft 360
  • Microsoft Outlook
  • Extensive Sales Background
  • Supply Chain Management
  • Data Analysis Skills
  • Interactive Customer Engagement
  • Problem solving
  • Detail-Oriented Analysis
  • Merchandise Curation
  • Payment Management
  • Strategic Negotiation Techniques
  • Product Display Management

Certification

Medical Biller and Coder, Present

Personal Information

Willing To Relocate: Anywhere

Timeline

CSR - Customer Service Representative

TSI - Transworld System, Inc
04.2024 - Current

Data Entry Specialist

CCS Medical
04.2022 - 04.2024

Trade school - Medical Insurance Billing & Coding

IMBC

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Alycia Kitchens